Remote Senior Account Manager, Employee Benefits

Insurance Office of America; El Monte (CA); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Respectful culture and work-life blend

Job summary

Insurance Office of America is hiring a Senior Account Manager – Employee Benefits. This remote-friendly role supports California, Nevada, and Arizona residents with hybrid work in Los Angeles, CA.

You will lead a team of Account Coordinators, manage client needs, and drive new business while maintaining high service standards. The ideal candidate has 5+ years of industry experience, active licenses, and strong communication and organizational skills.

Qualifications

• 5+ years of industry experience.
• Active licensing is required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making abilities.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Client management and meeting performance requirements.
• Deliver outstanding client service and respond quickly.
• Lead the account team and oversee daily activities.
• Identify and act on sales opportunities to grow IOA business.
• Oversee new business setup, data gathering, and file creation.
• Manage renewals, verify data, and coordinate with clients and carriers.
• Build strong client relationships and seek feedback for improvements.
• Advocate for clients and carriers for beneficial outcomes.
• Analyze and report client plan performance data and maintain accuracy.
• Develop carrier relationships and support team training.

Skills

Client management

Customer service

Communication

Organization

Decision making

Leadership

Education

High School Diploma or equivalent

Tools

MS Office

Outlook

Excel

Word

Job description

Insurance Office of America is hiring a Senior Account Manager – Employee Benefits. This remote-friendly role supports California, Nevada, and Arizona residents with hybrid work in Los Angeles, CA.

You will lead a team of Account Coordinators, manage client needs, and drive new business while maintaining high service standards. The ideal candidate has 5+ years of industry experience, active licenses, and strong communication and organizational skills.