Senior Account Manager - Employee Benefits (Remote)

Insurance Office of America; South Tucson (AZ); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401K with match

Paid holidays

Career growth

Work-life balance

Job summary

Insurance Office of America is seeking a Senior Account Manager – Employee Benefits to lead client service and team activities for a diverse benefits book. The role emphasizes managing renewals, data management, and carrier relationships while driving growth and ensuring service excellence.

Ideal candidates bring 5+ years in the industry, active licensing, and strong MS Office skills. Remote work is available in CA/NV/AZ with occasional on-site collaboration at branch locations.

Qualifications

• 5+ years of industry experience.
• Active licensing required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.

Responsibilities

• Manage book of business and meet performance requirements.
• Deliver outstanding client service and quick responsiveness.
• Lead the account team with a positive attitude.
• Direct daily activities of Account Coordinators and monitor tasks.
• Identify and act on sales opportunities to grow IOA business.
• Oversee new business setup and data gathering.
• Manage renewals, verify data, and liaise with clients and carriers.
• Build and improve client relationships and seek feedback.
• Ensure compliance with company policies and industry standards.
• Champion IOA values and support professional development.

Skills

Customer service

Communication

Organizational skills

Decision-making

Education

High School Diploma

Active licensing

Tools

MS Office

Job description

Insurance Office of America is seeking a Senior Account Manager – Employee Benefits to lead client service and team activities for a diverse benefits book. The role emphasizes managing renewals, data management, and carrier relationships while driving growth and ensuring service excellence.

Ideal candidates bring 5+ years in the industry, active licensing, and strong MS Office skills. Remote work is available in CA/NV/AZ with occasional on-site collaboration at branch locations.