Senior Account Manager, Education Transportation, Remote

EverDriven; Anchorage (AK); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short/Long-Term Disability

Flexible Time Off

Paid Holidays

Volunteer Time Off

FSA

401K Match

Employee Discounts Program

Employee Assistance Program

Job summary

EverDriven, a remote-capable senior account management role, leads strategic relationships with school districts across a designated territory, ensuring high-quality service delivery and identifying opportunities for growth.

The Senior Account Manager manages key accounts, collaborates with internal teams, and analyzes performance data to drive retention and expansion, with travel required to support customers and operations.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5+ years of account management or client services experience.
• Proven ability to manage multiple high-value clients and projects simultaneously.
• Excellent communication, negotiation, and relationship-building skills.
• Strategic thinker with the ability to analyze complex data and present actionable insights.
• Proficiency in Microsoft Word, Excel, Outlook, and other relevant tools.
• Valid Driver’s License with a clean driving record.
• Must pass a background check and drug screening as a condition of employment.
• Occasional travel required.

Responsibilities

• Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point.
• Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission.
• Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery.
• Drive client retention and expansion by identifying upselling and cross-selling opportunities.
• Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition.
• Partner with Field Operations to ensure quality standards are met and exceeded.
• Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions.
• Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary.
• Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability.
• Manage and contribute to continuous improvement initiatives across accounts and operational workflows.
• Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning.
• Ensure alignment with EverDriven’s policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirements.

Skills

Relationship management

Account management

Data analysis

Communication

Negotiation

MS Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

EverDriven, a remote-capable senior account management role, leads strategic relationships with school districts across a designated territory, ensuring high-quality service delivery and identifying opportunities for growth.

The Senior Account Manager manages key accounts, collaborates with internal teams, and analyzes performance data to drive retention and expansion, with travel required to support customers and operations.