Senior Account & Team Lead, District Partnerships

EverDriven, LLC; Northern (KY); Hybrid; USD 75,000 - 95,000; Full time

Job summary

EverDriven, LLC is seeking an Account Specialist Manager to lead client-facing operations in the market, owning health of district relationships and developing a team of Account Managers. You will partner with operations and client success leadership to ensure support, issue resolution, and growth.

You will drive activation, monitor performance trends, manage escalations, and coordinate growth timelines with operations to maintain readiness for driver supply and onboarding.

Qualifications

• Proven ability to lead and develop a team of account managers.
• Experience managing client relationships in a service-oriented environment, preferably at scale.
• Strong communication skills to deliver difficult news clearly and professionally.
• Organized and detail-oriented with the ability to track multiple accounts and action plans.

Responsibilities

• Lead and develop a team of Account Managers with regular 1:1s and team meetings.
• Own high-priority and high-risk district accounts and conduct monthly service check-ins.
• Manage escalations end-to-end and track progress in Salesforce.
• Drive activation and growth by monitoring regional activation and expansion opportunities.
• Coordinate growth timelines with operations to stay ahead of demand.
• Visit schools and maintain SRQC standards across the team.

Skills

Team leadership

Account management

Communication

Coaching

Cross-functional collaboration

In-market visits

Travel readiness

Tools

Salesforce

Job description

EverDriven, LLC is seeking an Account Specialist Manager to lead client-facing operations in the market, owning health of district relationships and developing a team of Account Managers. You will partner with operations and client success leadership to ensure support, issue resolution, and growth.

You will drive activation, monitor performance trends, manage escalations, and coordinate growth timelines with operations to maintain readiness for driver supply and onboarding.