Strategic Account Manager, Education Districts (Remote)

EverDriven; Seattle (WA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Virtual Doctor Visits with $0 Co-Pay

Life Insurance (company paid)

Short Term Disability Insurance (公司支付)

Job summary

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most. We seek a Senior Account Manager to lead strategic relationships, oversee service delivery, and identify growth opportunities for district clients from a remote base, supporting Seattle-area accounts with travel to Portland and beyond.

The role requires 5+ years in account management, strong communication and analytical skills, and willingness to

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5+ years of account management or client services experience, preferably in transportation, logistics, education, or related industries.
• Proven ability to manage multiple high-value clients and projects simultaneously.
• Excellent communication, negotiation, and relationship-building skills.
• Strategic thinker with the ability to analyze complex data and present actionable insights.
• Must pass a background check and drug screening; occasional travel required.

Responsibilities

• Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point.
• Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission.
• Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery.
• Drive client retention and expansion by identifying upselling and cross-selling opportunities.
• Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition.
• Partner with Field Operations to ensure quality standards are met and exceeded.
• Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions.
• Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary.
• Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability.
• Manage and contribute to continuous improvement initiatives across accounts and operational workflows.
• Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning.

Skills

Account management

Client services

Communication

Negotiation

Relationship-building

Data analysis

Microsoft Word

Excel

Outlook

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft Word

Excel

Outlook

Job description

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most. We seek a Senior Account Manager to lead strategic relationships, oversee service delivery, and identify growth opportunities for district clients from a remote base, supporting Seattle-area accounts with travel to Portland and beyond.

The role requires 5+ years in account management, strong communication and analytical skills, and willingness to