Senior Account Manager, Commercial Lines (Remote)

Insurance Office of America; White Settlement (TX); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

Paid time off

401K matching

Career growth

Culture & work-life balance

Community service

Supportive teammates

Job summary

Insurance Office of America seeks a Senior Account Manager for Commercial Lines to manage a dedicated book of business, ensuring retention and facilitating new business. You will coordinate day-to-day administration, resolve complex issues, and act as a subject matter expert for the team.

The role emphasizes technical competence, client service, renewals, and collaboration with the account management group. Remote/Hybrid work is offered with on-site needs as required by policy.

Qualifications

• 5+ years of account management experience, or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor activity and suspense to ensure timely completion.
• Maintain frequent communication with the account team regarding workload and issues.
• Deliver excellent service and proactively respond to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance knowledge

Analytical skills

Customer service

MS Office proficiency

Education

High School Diploma (or equivalent)

CIC designation (preferred)

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America seeks a Senior Account Manager for Commercial Lines to manage a dedicated book of business, ensuring retention and facilitating new business. You will coordinate day-to-day administration, resolve complex issues, and act as a subject matter expert for the team.

The role emphasizes technical competence, client service, renewals, and collaboration with the account management group. Remote/Hybrid work is offered with on-site needs as required by policy.