Senior Account Manager - Commercial Lines (Remote)

Insurance Office of America; West Palm Beach (FL); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Professional growth and career prog.

Work-life balance

Job summary

Insurance Office of America is seeking a Senior Account Manager - Commercial Lines to manage a book of business, oversee day-to-day account activities, and provide expert support to the account management team. The role emphasizes renewals, client service, and cross-functional collaboration in a remote/hybrid environment.

The ideal candidate brings extensive account management experience in insurance, active licensing (CIC preferred), and strong analytical and communication skills to drive

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues.
• Serve as a subject matter expert for the account management team.
• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status.
• Deliver excellent service, proactively anticipate needs, and respond quickly to requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance, and champion IOA values.

Skills

Account management

Analytical skills

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking a Senior Account Manager - Commercial Lines to manage a book of business, oversee day-to-day account activities, and provide expert support to the account management team. The role emphasizes renewals, client service, and cross-functional collaboration in a remote/hybrid environment.

The ideal candidate brings extensive account management experience in insurance, active licensing (CIC preferred), and strong analytical and communication skills to drive