Senior Account Manager - Commercial Lines (Remote)

Insurance Office of America; Norwalk (CT); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Company-paid health insurance

401K with employer match

Paid holidays and vacation

Career growth opportunities

Supportive culture

Community service

Job summary

Insurance Office of America is seeking a Senior Account Manager for Commercial Lines to lead an account management team in delivering superior service. You will manage a book of business, handle policy administration, renewals, billing, and client submissions, while ensuring data accuracy and compliance.

Ideal candidates have extensive insurance industry experience, active licensing, and strong analytical and customer-service skills.

Qualifications

• Active insurance licensing; CIC or equivalent designation preferred.
• 5+ years of account management experience or 7+ years in the insurance industry.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Maintain high technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Communicate workload status and issues with the account team.
• Deliver excellent service and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance knowledge

Analytical skills

Communication skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking a Senior Account Manager for Commercial Lines to lead an account management team in delivering superior service. You will manage a book of business, handle policy administration, renewals, billing, and client submissions, while ensuring data accuracy and compliance.

Ideal candidates have extensive insurance industry experience, active licensing, and strong analytical and customer-service skills.