Account Manager

Marten Transport, Ltd.; Memphis (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

A leading transportation company based in Memphis is seeking an Account Manager responsible for ensuring the highest level of customer service. The role involves managing customer inquiries, securing loading appointments, monitoring service levels, and supervising Account Manager Associates. The ideal candidate will possess excellent communication skills and the ability to handle multiple tasks efficiently. Opportunities for career development are encouraged, making this a great place to work.

Qualifications

• Strong communication skills to build positive relationships with customers.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Proficient in Windows and Excel or similar applications.

Responsibilities

• Responsible for customer inquiries and service reporting.
• Record details and directions on loads booked for the area.
• Supervise and monitor trailer pools in the market.
• Secure loading and unloading appointments to optimize service.
• Communicate problems to the Regional Sales Director.
• Perform routine solicitations with designated accounts.
• Maintain and monitor service levels provided to customers.
• Perform routine solicitations and follow up with designated accounts.
• Delegate duties and develop Account Manager Associates.
• Other duties as assigned.

Skills

Excellent verbal and written communication skills

Ability to handle a fast-paced work environment

Ability to prioritize and handle multiple tasks

Problem-solving skills

Relationship building

Computer experience, Windows and Excel

Tools

Windows OS

Microsoft Excel

Job description

Career Opportunities with Marten Transport

A great place to work.

Current job opportunities are posted here as they become available.

PURPOSE

Persons in this position would be responsible for ensuring the highest level of customer service. The Account Manager will be responsible for customer inquiries, load solicitations and service reporting. Account Manager will provide leadership and direction to Account Manager Associate to ensure the best service to our customers.

RESPONSIBILITIES

1. Record details and direction on all loads booked for the assigned area.
2. Act as a substitute in the absence of Account Managers in other regions which is seamless and transparent to our customers.
3. Supervise and monitor trailer pools in the respected market.
4. Promptly secure loading and/or unloading appointments that optimize asset utilization and service expectations.
5. Communicate any problems encountered to the Regional Sales Director.
6. Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development.
7. Maintain and monitor the service levels provided to Marten's customers as required and outlined by our Sales and Marketing department
8. Perform routine solicitations and follow up with designated accounts via person to person discussions as well as email and other electronic forms of communication.
9. Delegate duties and develop Account Manger Associates.
10. Other duties as assigned.

RELATIONSHIPS

Daily interactions with customers, operations personnel, shippers, consignees, and sales.

ABILITIES / SKILLS REQUIRED

Excellent verbal and written communication skills, ability to handle a fast pace work environment, ability to prioritize and handle multiple tasks at the same time, ability to solve problems efficiently, possess the character and communication skills necessary to build a positive relationship with our customers, computer experience necessary, Windows and Excel or similar programs, and a thorough understanding of Marten's overall marketing strategies.