Client Services Account Manager

Havas Media Network; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

Havas Media Network seeks an Account Manager, Client Experience to steward client relationships, align media and creative efforts, and drive cross-functional collaboration for complex campaigns. You will guide strategies, manage timelines, and advocate for client needs across internal teams in a fast-paced environment.

The role emphasizes client-centric project execution with strong communication and organizational skills, supporting governance and reporting while coordinating with budget and

Qualifications

• Client-centric, highly organized professional with a strong background in media and marketing project execution.
• Excellent communication, organizational, and problem-solving skills with the ability to manage timelines and guide teams.

Responsibilities

• Support the Client Experience Lead and/or Account Director by serving as a client contact, building and maintaining trusted relationships and advocating for client needs across internal teams.
• Understand client business objectives and provide strategic guidance to align internal efforts with client goals, identifying opportunities to add value.
• Collaborate across teams to deliver multiple media and media technology projects on time and within scope.
• Facilitate cross-functional integration between Media, Creative, and client teams.
• Lead internal status meetings to track project progress and ensure alignment and accountability.
• Work with internal leads to develop external status reports and communicate progress to clients.

Job description

ACCOUNT MANAGER, CLIENT EXPERIENCE

The Account Manager, Client Experience is a client-centric, highly organized professional with a strong background in media and marketing project execution. They are skilled at fostering strong client relationships, guiding strategic discussions, and coordinating with internal teams to ensure seamless execution of complex, multi-channel campaigns. This role partners closely with the Client Experience Leads and/or the Account Director to drive cross-functional collaboration and ensure team accountability. A solid understanding of media disciplines—such as planning, investment, analytics, and ad operations—essential. The role requires excellent communication, organizational, and problemsolving skills, as well as the ability to manage timelines, guide teams, and adapt to shifting priorities. Attention to detail and a passion for delivering results are critical for success.

A DAY IN THE LIFE MIGHT LOOK LIKE:

• Support the Client Experience Lead and/or the Account Director by serving as a client contact, building and maintaining trusted relationships and advocating for client needs to ensure expectations are consistently met across internal teams.
• Understand client business objectives and provide strategic guidance to align internal e orts with client goals, identifying opportunities to add value.
• Collaborate across teams to deliver multiple media and media technology projects on time and within scope.
• Facilitate cross-functional integration between Media, Creative, and client teams.
• Serve as a champion for process adherence and any other governance related work, while maintaining flexibility in a fast-paced environment.
• Lead internal status meetings to track project progress and ensure alignment.
• Work closely with internal leads to support the development of external status reports.
• Demonstrate strong problem-solving skills with a keen eye for detail.
• Foster knowledge sharing and communication across teams to ensure all key stakeholders are informed on project tasks.
• Solution oriented mindset, address situations with diplomacy and professionalism, focusing on resolution.
• Contribute to project planning to ensure internal stakeholders understand project timelines and deadlines necessary to meet objectives.
• Provide group support by organizing and attending internal meetings, sharing recaps of discussions and decisions, and following up on team assignments and commitments.
• Develop and articulate processes within decks and documentation.
• Administrative support as required for ad-hoc projects
• Work closely with budget analysts and billing estimators to ensure client billing is managed within client specific timelines and guidelines