Senior Account Manager - Central

Service Express; Grand Rapids (MI); Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Parental leave

Fitness reimbursement

401(k) match

Performance incentives

Job summary

A leading IT services provider is seeking a Senior Account Manager to deepen relationships with existing customers and drive growth through consultative expansion. The ideal candidate will have over 4 years of B2B sales experience, excellent communication skills, and a track record of successfully engaging with senior decision-makers. This full-time role involves approximately 25% travel and offers competitive compensation with uncapped commission and benefits like medical and wellness support.

Qualifications

• 4+ years of experience in a B2B sales role.
• Experience with needs-based selling and strategic engagement.
• Ability to present proposals to senior-level decision-makers.

Responsibilities

• Expand the company's footprint through customer education.
• Prospect within existing accounts to identify new stakeholders.
• Develop and deliver customized proposals and Customer Business Reviews.

Skills

B2B sales experience

Prospecting skills

Excellent verbal communication

Salesforce proficiency

Active listening skills

Tools

Salesforce

Microsoft Office

Job description

3 days ago Be among the first 25 applicants

*Open to candidates located in Grand Rapids, MI or Dallas/Houston, TX*

Are you a relationship builder who thrives on expanding customer partnerships and uncovering new opportunities? Do you combine strategic thinking with humility, curiosity, and the ability to collaborate across teams? If so, we want to meet you.

We’re growing fast and looking for a Senior Account Manager to deepen relationships with existing customers and drive growth through consultative expansion. You’ll be part of a collaborative, performance‑driven team that’s transforming how organizations manage their data center infrastructure through third‑party maintenance (TPM) solutions.

What You Will Do:

• Expand Service Express’ footprint by uncovering additional customer needs and educating clients on our service offerings.
• Prospect within existing accounts to uncover new stakeholders, departments, and business units that can benefit from our solutions.
• Execute meetings with existing customers to grow stakeholder engagement and identify new opportunities.
• Follow a proven consultative sales methodology to overcome objections and structure profitable deals.
• Develop and deliver customized proposals and Customer Business Reviews (CBRs) at regular intervals.
• Maintain strong customer relationships by supporting product workflows and process setup.

What We Are Looking For From You:

• A proven complex seller with 4+ years in a full‑cycle, customer‑facing B2B sales role.
• Proven ability to prospect within existing accounts and uncover new stakeholders and business units.
• Experience expanding account footprints through strategic engagement and needs‑based selling.
• Confidence in presenting proposals and closing deals with senior‑level decision‑makers.
• Resourceful, accountable, and coachable — with a growth mindset and a passion for continuous improvement.
• Excellent verbal communication, discovery, and active listening skills.
• Experience with tools like Salesforce, Microsoft Office, and prospecting platforms.
• Approximately 25% travel, primarily for in‑person customer meetings, team collaboration, and occasional company events.

What You Can Expect From Us:

• OTE around $180K with uncapped commission and top earners making $250K+
• Dedicated SDR support to help set meetings and build your pipeline
• Full technical support team to assist with customer questions and discovery
• Modern tech stack to help you target and close effectively
• Cross‑functional collaboration between sales, technical, and leadership teams
• Day‑one benefits: Medical, dental, vision, and multiple health plans
• Parental leave for birthing and non‑birthing parents
• Workplace flexibility
• Fitness reimbursement & wellness support
• Competitive salary, 401(k) match, and performance incentives

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

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Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

IT Services and IT Consulting