Customer Engagement Account Manager

A Hiring Company; Fairfield (NJ); On-site; USD 45,000 - 160,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Vision insurance

Disability insurance

Job summary

A Hiring Company is looking for a passionate Account Manager to deliver exceptional customer service and develop strong client relationships. This full-time role requires experience in customer support and excellent communication skills. The successful candidate will engage with clients to ensure satisfaction and identify areas for improvement, contributing to the company's growth. The role offers competitive pay with potential earnings of up to $160,000 per year, plus comprehensive benefits, in a collaborative team environment.

Qualifications

• Preferred experience in customer service, IT education or understanding.
• Ability to manage multiple priorities.
• Strong verbal and written communication skills.
• Valid driver's license and clean driving record.

Responsibilities

• Develop trusted advisor relationships with assigned customer base.
• Ensure timely and successful delivery of IT solutions.
• Prepare and present proposals for products and services.
• Collaborate with engineers to identify growth opportunities.

Skills

Customer service experience

Excellent communication skills

Problem analysis

Customer support orientation

Education

Education in Information Technology

Tools

MS Office applications

Job description

Customer Engagement Account Manager

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you.

We would love for you to bring your skills and be part of our team!

At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.

Our company is seeking a passionate and motivated Account Manager who is highly experienced in delivering exceptional customer service to our valued customers. The ideal candidate will have extensive knowledge of our product line and the ability to quickly determine the best solution to meet customers' needs. The successful individual will help build relationships with both existing and potential customers while implementing programs that are mutually beneficial to the company and its customers.

Essential Job Duties:

• Develop trusted advisor relationships with assigned customer base
• Build and maintain strong, long‑lasting client relationships.
• Ensure the timely and successful delivery of our IT solutions according to customer needs and objectives.
• Develop new business with existing clients and/or identify areas of improvement.
• Quarterly onsite meetings with assigned customers providing recommendations and to ensure customer satisfaction.
• Clearly communicate the progress of monthly/quarterly initiatives with management and clients.
• Prepare and review reports on account status with your customers.
• Collaborate with engineers and operations to identify and grow opportunities within your base clients.
• Assist with challenging client requests or issue escalations as needed.
• Prepare and present proposals for products and service offerings.
• Document customer interactions or transactions, recording details of inquiries, complaints or comments including actions taken.

Qualifications:

• Preferred experience in customer service, an education in Information Technology or an understanding in IT is a plus. Some sales experience would be helpful but not a requirement.
• Ability to organize and manage multiple priorities.
• Problem analysis and problem resolution at both a strategic and functional level.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills needed.
• Must work effectively with senior‑level executives and staff; must also be able to work independently.
• Must have strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals.
• Excellent computer skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required.
• Must have strong customer support orientation for external customers, demonstrated professional demeanor, and the ability to maintain confidential information.
• Must have a valid driver's license and clean driving record.

Job Type: Full‑time

Pay: $45,000.00 base pay. Potential to earn $160,000 per year with commission.

Benefits:

• 401(k) matching
• Cell phone reimbursement (depending on position)
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Vision insurance

Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.