Technical Account Manager / Current Customer Success Leader - NO COLD CALLING.

Sales Talent Inc.; Kennett Square (Chester County); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Significant bonuses

Unlimited vacation after year one

401(k) match

Medical, dental, and vision insurance

Paid volunteer time

Learning and development programs

Job summary

A leading sales firm is seeking a Technical Account Manager in Kennett Square, PA. This role focuses on fostering relationships with high-value clients, ensuring satisfaction, and identifying growth opportunities through upselling and cross-selling. The ideal candidate has 2+ years of client account management experience in IT, strong relationship-building skills, and familiarity with Salesforce or similar CRMs. This position offers a base salary, significant bonuses, and comprehensive benefits including unlimited vacation after the first year.

Qualifications

• 2+ years of client account management experience, ideally in IT or MSP.
• Confidence in presenting to C-level leaders.
• Strong negotiation and communication skills.

Responsibilities

• Serve as the strategic partner for high-value client accounts.
• Lead business reviews to ensure client satisfaction.
• Proactively resolve client concerns.

Skills

Client account management

IT solutions understanding

Relationship building

Negotiation skills

Communication skills

Analytical mindset

Tools

Salesforce

HubSpot

ConnectWise

Autotask

Job description

Technical Account Manager / Current Customer Success Leader - NO COLD CALLING

King of Prussia, PA $70,000.00-$250,000.00 — 4 days ago

Are you passionate about sales but tired of cold calling and wondering where your next deal is coming from? Do you enjoy solving problems and building relationships? Are you tech savvy, not necessarily an expert, but someone who likes collaborating with others to find solutions?

Why Join Us

• You will be part of a high-growth company that values teamwork, service, growth‑mindedness, trust, and innovation.
• We reward performance, and top achievers are invited to exclusive all‑inclusive trips.
• We operate nationwide with a shared knowledge base and a collaborative culture that helps every team member succeed.

What You Will Do

• Serve as the strategic partner and point of contact for high‑value client accounts.
• Lead regular check‑ins and business reviews to ensure client satisfaction.
• Proactively resolve client concerns.
• Identify opportunities to expand services through upselling and cross‑selling.
• Collaborate with internal teams to design solutions that support client goals.
• Track retention metrics and develop strategies to exceed client satisfaction.
• Maintain trust and confidence with our most important clients.

What You Bring

• 2+ years of client account management experience, ideally in IT or MSP.
• Solid understanding of IT solutions, such as cybersecurity, infrastructure, cloud, and support services.
• Confidence presenting to C‑level leaders and managing complex account portfolios.
• Strong relationship building, negotiation, and communication skills.
• Familiarity with CRMs such as Salesforce, HubSpot, ConnectWise, or Autotask.
• Analytical mindset with the ability to spot patterns and growth opportunities.
• Base salary of $60‑$70K plus significant bonus to reach $90K+ in year 1. Build on your base each year as you build your portfolio.
• Medical, dental, vision, and life insurance.
• 401(k) match.
• Unlimited vacation after year one (10 vacation days in the first year).
• 10 paid holidays, including your birthday and a floating holiday.
• Paid sick time and paid parental leave.
• Healthy lifestyle and Amazon Prime reimbursements.
• 40 hours of paid volunteer time.
• Promotion potential and long‑term career development.
• Learning and development programs to support career growth.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales, Business Development, and General Business

Industries

IT Services; IT Consulting; Business Consulting and Services