Senior Account Manager — Branded Merchandise & Gifting

Twelve; New York (NY); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Hybrid work environment

Medical, Dental, Vision benefits

Mental Health Mondays

Generous PTO

Paid parental leave

Wellness benefits

Summer Fridays

Discretionary bonuses

Job summary

Twelve designs and builds premium branded merchandise and packaging, seeking an Account Manager to drive revenue across campaigns and programs. You will lead from prospecting through close, translating client objectives into compelling, on-brand merchandise solutions that meet budget, timing, and quality standards.

Partner with creative, sourcing, and production teams to deliver feasible programs, build accurate pricing, and protect margins while expanding key accounts.

Qualifications

• 5+ years of B2B sales or account-management experience in branded merchandise, corporate gifting, premiums, print, packaging or a related industry.
• Demonstrated success building pipeline, winning new accounts, meeting revenue targets, and expanding existing client relationships.
• Working knowledge of promotional merchandise production, including product sourcing, decoration methods, lead times, minimum order quantities, sampling, freight, and fulfillment.
• Commercially strong and comfortable developing pricing, protecting margin, negotiating terms, and closing complex opportunities.
• Confident presenter and relationship builder who can engage senior client stakeholders and procurement teams, and internal partners.
• Highly organized, responsive, and able to manage multiple opportunities and live programs in a fast-paced, deadline-driven environment.
• Creative, resourceful, and solutions-driven, with strong judgment and a high standard for client service.
• Existing relationships or a portable network within promotional products, consumer brands, agencies, hospitality, entertainment, fashion, beauty, or luxury is strongly preferred.
• Working knowledge of AI tools (i.e. Claude, ChatGPT, Gemini), with the ability to apply them to streamline workflows, strengthen analysis, and improve business outcomes.

Responsibilities

• Build and manage a qualified pipeline of new business across target industries, brands, agencies, and corporate accounts through outbound prospecting, referrals, networking, events, and existing relationships.
• Own the full sales cycle, including lead generation, discovery, solution development, presentations, pricing, negotiation, close, and post-sale account expansion.
• Consult with clients to understand campaign goals, target audience, budget, quantity, timing, distribution needs, and brand standards, then recommend relevant promotional product solutions.
• Develop and present persuasive proposals, product assortments, pitch decks, samples, and RFP or tender submissions that clearly communicate value and differentiate Twelve.
• Partner with creative, product development, sourcing, logistics, and production teams to deliver custom merchandise programs that are feasible, competitive, on brand, and executable.
• Build accurate estimates and pricing with a strong understanding of product costs, decoration methods, freight, duties, packaging, fulfillment, and target margin.
• Meet or exceed revenue, gross-margin, new-business, and account-growth targets while protecting long-term client value.
• Grow existing accounts by identifying seasonal programs, events, employee gifting, influencer seeding, retail activations, launches, and other repeat or cross-sell opportunities.
• Stay current on promotional product trends, materials, sustainability, decoration techniques, supplier capabilities, compliance requirements, and competitor activity.
• Represent Twelve in client meetings, industry events, and networking opportunities, building trusted relationships with decision-makers and procurement partners.
• Ensure a strong handoff after the sale and remain accountable for client satisfaction, issue resolution, repeat business, and long-term partnership growth.
• Leverage AI to improve process efficiency and automation while preserving individual creativity, judgment, and original thinking.

Skills

B2B sales

Account management

Proposal development

Pricing & margins

Relationship building

Negotiation

AI tools

Job description

Twelve designs and builds premium branded merchandise and packaging, seeking an Account Manager to drive revenue across campaigns and programs. You will lead from prospecting through close, translating client objectives into compelling, on-brand merchandise solutions that meet budget, timing, and quality standards.

Partner with creative, sourcing, and production teams to deliver feasible programs, build accurate pricing, and protect margins while expanding key accounts.