Senior Account Manager, Branded Merchandise

Twelve NYC; New York (NY); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Hybrid work environment

Mental Health Mondays

Generous Paid Time Off

Paid Parental Leave

Family planning and wellness benefits

Summer Fridays

Discretionary Bonuses

Medical, Dental, Vision, Disability, &

Job summary

Twelve NYC is seeking an Account Manager to drive revenue through branded merchandise, premiums, gifting, and custom product programs. This role owns the sales cycle from prospecting and discovery through concept development, pricing, proposal, close, and account growth.

Working with creative, product development, sourcing, and production, you will translate client objectives into compelling merchandise solutions that meet brand, budget, timeline, quality, and margin expectations.

Qualifications

• 5+ years of B2B sales or account-management experience in branded merchandise, corporate gifting, premiums, print, packaging or related industry.
• Demonstrated success building pipeline, winning new accounts, meeting revenue targets, and expanding existing client relationships.
• Working knowledge of promotional merchandise production, including product sourcing, decoration methods, lead times, MOQ, sampling, freight, and fulfillment.

Responsibilities

• Build and manage a qualified pipeline of new business across target industries, brands, agencies, and corporate accounts through outbound prospecting, referrals, networking, events, and existing relationships.
• Own the full sales cycle, including lead generation, discovery, solution development, presentations, pricing, negotiation, close, and post-sale account expansion.
• Consult with clients to understand campaign goals, target audience, budget, quantity, timing, distribution needs, and brand standards, then recommend relevant promotional product solutions.
• Develop and present persuasive proposals, product assortments, pitch decks, samples, and RFP or tender submissions that clearly communicate value and differentiate Twelve.
• Partner with creative, product development, sourcing, logistics, and production teams to deliver custom merchandise programs that are feasible, competitive, on brand, and executable.
• Build accurate estimates and pricing with a strong understanding of product costs, decoration methods, freight, duties, packaging, fulfillment, and target margin.
• Meet or exceed revenue, gross-margin, new-business, and account-growth targets while protecting long-term client value.
• Grow existing accounts by identifying seasonal programs, events, employee gifting, influencer seeding, retail activations, launches, and other cross-sell opportunities.
• Stay current on promotional product trends, materials, sustainability, decoration techniques, supplier capabilities, compliance requirements, and competitor activity.
• Represent Twelve in client meetings, industry events, and networking opportunities, building trusted relationships with decision-makers and procurement partners.
• Ensure a strong handoff after the sale and remain accountable for client satisfaction, issue resolution, repeat business, and long-term partnership growth.
• Leverage AI to improve process efficiency and automation while preserving individual creativity, judgment, and original thinking.

Skills

B2B sales

Account management

Relationship building

Pricing & negotiation

Pipeline development

Presentation skills

Cross-functional collaboration

AI tools usage

Job description

Twelve NYC is seeking an Account Manager to drive revenue through branded merchandise, premiums, gifting, and custom product programs. This role owns the sales cycle from prospecting and discovery through concept development, pricing, proposal, close, and account growth.

Working with creative, product development, sourcing, and production, you will translate client objectives into compelling merchandise solutions that meet brand, budget, timeline, quality, and margin expectations.