Senior Account Manager

Audien Hearing; Scottsdale (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Audien Hearing is seeking a Senior Account Manager based in the U.S. to manage and grow retail relationships in the food, drug, mass, and club channels. This role involves a blend of strategic and tactical responsibilities, including buyer communication, forecasting, and performance analysis. Ideal candidates have 3–5 years of experience in account management, particularly with retailers like Walmart and Target. Strong analytical and communication skills are essential, along with a self-starter attitude and P&L awareness. Travel may be required for customer meetings.

Qualifications

• 3–5 years of account management experience, preferably within drug or mass retail channels.
• Experience working with major retailers such as Walmart, Target, or similar.
• Solid forecasting and planning skills.

Responsibilities

• Manage key retail accounts across food, drug, mass and club channels.
• Develop compelling data-driven stories for distribution and promotion.
• Collaborate with supply chain, marketing, and finance.

Skills

Account management experience

Data analysis

Communication skills

P&L awareness

Retail fundamentals knowledge

Organizational skills

Collaborative mindset

Self-starter attitude

Presentation skills

Forecasting and planning

Tools

Circana/IRI data

Job description

Audien Hearing is disrupting the hearing aid industry by making hearing affordable, accessible, and stigma-free. As a fast-growing company expanding beyond DTC into retail, we’re building strong partnerships across key channels to bring our products to more customers. Our retail relationships are critical to this next phase of growth, and we’re looking for a Sr. Account Manager to help scale and strengthen them.

Senior Account Manager

Location: Remote (U.S. based, with travel as needed)
Employment Type: Full-Time

Position Overview

The Sr. Account Manager will own and grow key retail relationships across food, drug, mass and club channels, with a focus on driving revenue, expanding distribution, and strengthening in-store presence. This role is highly cross-functional and hands-on, requiring someone who can operate both strategically and tactically in a fast-paced, lean environment.

You will be responsible for the full scope of account management, including buyer communication, forecasting, performance analysis, and cross-functional alignment. This is a high-ownership role for someone who is scrappy, self-motivated, and excited to build.

Key Responsibilities

• Own day-to-day management of key retail accounts across food, drug, mass and club channels (e.g., Walmart, Target)
• Build and maintain strong relationships with retail buyers and partners
• Lead line reviews, sell-in presentations, and ongoing business updates with customers
• Analyze syndicated data (Circana/IRI) and internal performance to identify opportunities and risks
• Develop compelling, data-driven stories to support distribution, shelf placement, and promotional strategy
• Create and manage account forecasts in partnership with demand planning and supply chain
• Monitor and manage account performance against sales targets and KPIs
• Collaborate cross-functionally with supply chain, operations, marketing, and finance to ensure alignment and execution
• Support and manage broker relationships as needed
• Track competitive activity, category trends, and customer insights to inform strategy
• Operate with a strong P&L mindset, understanding the financial impact of decisions

Qualifications

• 3–5 years of account management experience, preferably within drug or mass retail channels
• Experience working with major retailers such as Walmart, Target, or similar
• Strong category management experience, including the ability to independently pull and analyze syndicated data (Circana/IRI)
• Solid forecasting and planning skills
• Strong understanding of retail fundamentals, including shelf strategy, consumer behavior, and merchandising
• P&L awareness and ability to make financially sound decisions
• Excellent communication and presentation skills, with experience presenting to retail buyers and internal stakeholders
• Highly organized and detail-oriented, with the ability to manage multiple accounts and priorities simultaneously
• Collaborative and able to influence cross-functional partners without direct authority
• Self-starter with a scrappy, business-owner mindset and comfort operating in a lean, fast-paced environment
• Willingness to travel as needed for customer meetings