Senior Account Manager

Fuel; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefit plans

Generous paid time off

Company sponsored events

Job summary

A leading logistics firm is seeking a Senior Account Manager in Chicago, IL. This role is critical for managing a customer portfolio while ensuring profitability and exceptional service delivery. Candidates should have over 3 years of experience in logistics account management and a strong grasp of truckload pricing. The position offers a dynamic work environment with competitive compensation, comprehensive benefits, and creative perks aimed at employee well-being.

Qualifications

• 3+ years of account management experience in logistics or truckload brokerage is required.
• Strong organizational skills with the ability to manage multiple priorities.
• Proven ability to grow customer portfolios.
• Strong understanding of truckload pricing and market dynamics.
• Strong commercial and financial acumen.
• Proficient in Microsoft Office; Excel knowledge.
• Excellent communication and relationship management skills.
• Ability to collaborate cross-functionally with Sales, Pricing, and Operations.

Responsibilities

• Own and manage a defined customer portfolio with accountability for performance.
• Drive wallet-share growth across service offerings.
• Act as the primary escalation point for customers.
• Ensure awarded freight is operationally executable and aligned with margin expectations.
• Act as the margin steward for the assigned portfolio.
• Partner with Pricing and Operations teams to proactively identify and address margin erosion.
• Serve as the primary escalation point for customers and lead QBRs.
• Translate customer objectives into clear, actionable execution plans.
• Collaborate closely with Sales, Procurement, Pricing, and Operations to ensure alignment and flawless execution.

Skills

Account management

Customer portfolio management

Commercial acumen

Relationship management

Logistics knowledge

Microsoft Office proficiency

Education

Bachelor in Business Administration/Supply Chain Management/Logistics

Supply Chain Management

Tools

Microsoft Excel

CRM software

Job description

There’s a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments. And if challenges arise? That’s ok – rise to the challenge. No two days are exactly the same, and that’s what makes working at Fuel so gratifying.

Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that’s where you come in. To transform the face of logistics, we need your help. This is not just a job, it’s a lifestyle. We want you to be excited about the work you’re doing and the company you’re doing it for.

Fuel Transport US Inc. (“Fuel Transport”) is seeking a Senior Account Manager to join our team in Chicago, IL. The Senior Account Manager (SAM) is responsible for driving the growth, profitability, and long‑term success of an assigned portfolio of strategic customer accounts. This role demands strong commercial acumen, operational expertise, and a proactive, results‑driven mindset to increase volume, protect margin integrity, and maximize gross profit across the portfolio. The Senior Account Manager serves as a trusted partner to customers and internal stakeholders, ensuring exceptional service delivery while identifying and executing opportunities for sustainable, profitable growth.

Rise to the challenge. Find your Fuel.

Job Summary

• Own and manage a defined customer portfolio with full accountability for volume retention and expansion, gross profit, and margin performance.
• Drive wallet‑share growth across spot, contractual, and new service offerings.
• Lead award onboarding and oversee post‑award performance management.
• Ensure awarded freight is operationally executable and aligned with margin expectations.
• Act as the margin steward for the assigned portfolio.
• Partner with Pricing and Operations teams to proactively identify and address margin erosion.
• Serve as the primary escalation point for customers and lead Quarterly Business Reviews (QBRs).
• Translate customer objectives into clear, actionable execution plans.
• Collaborate closely with Sales, Procurement, Pricing, and Operations to ensure alignment and flawless execution.
• Other tasks as required by the business.

Skills & Requirements

• Bachelor in Business Administration preferred, Supply Chain Management, Logistics, or a related field.
• 3+ years of account management experience in logistics or truckload brokerage.
• Proven ability to manage and grow customer portfolios.
• Strong understanding of truckload pricing and market dynamics.
• Strong commercial and financial acumen.
• Working proficiency in Microsoft Office, with basic to intermediate knowledge of Excel.
• Excellent communication and relationship management skills.
• Ability to collaborate cross‑functionally with Sales, Pricing, and Operations.
• Strong organizational skills with the ability to manage multiple priorities.

Pay, benefits, perks and more

We’re not like the others, nor do we care to be. You are an investment and from day one, we treat you as such. Easily accessible by public transit, our dynamic work environment is high‑energy and fun. Our competitive comp packages include comprehensive benefit plans and generous paid time off, and our company sponsored events, and other creative perks are all designed with our valued employees in mind.

Fuel Transport US Inc. is an equal opportunity employer. We appreciate your interest and will respond to qualified applicants as soon as possible.