Senior Account Manager

Fuel Transport Inc.; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits packages

Generous paid time off

Company-sponsored events

Company events

Job summary

A leading logistics company is seeking a Senior Account Manager in Chicago, IL, responsible for driving growth and profitability of strategic customer accounts. This key role demands strong commercial acumen and operational expertise to maximize gross profit, ensuring exceptional service delivery while collaborating across teams. Ideal candidates will have a relevant degree and at least 3 years of logistics management experience. The company offers competitive compensation, comprehensive benefits, and a dynamic work environment.

Qualifications

• 3+ years of experience in account management within logistics.
• Proven ability to manage and grow customer portfolios.
• Strong understanding of truckload pricing and market dynamics.
• Proven ability to manage and grow customer portfolios.
• Strong understanding of truckload pricing and market dynamics.
• Strong commercial and financial acumen.
• Excellent communication and relationship management skills.
• Ability to collaborate cross-functionally with Sales, Pricing, and Operations.
• Strong organizational skills with the ability to manage multiple priorities.

Responsibilities

• Manage a defined customer portfolio with accountability for performance.
• Drive wallet-share growth across services and offerings.
• Serve as the primary point of contact for customer escalations.
• Ensure awarded freight is operationally executable and aligned with margin expectations.
• Act as the margin steward for the assigned portfolio.
• Partner with Pricing and Operations teams to proactively identify and address margin erosion.
• Serve as the primary escalation point for customers and lead Quarterly Business Reviews (QBRs).
• Translate customer objectives into clear, actionable execution plans.
• Collaborate closely with Sales, Procurement, Pricing, and Operations to ensure alignment and flawless execution.
• Other tasks as required by the business.

Skills

Account management experience

Logistics knowledge

Strong communication skills

Relationship management

Collaboration with cross-functional teams

Organization

Relationship management

Education

Bachelor’s degree in Business Administration, Supply Chain Management, or Logistics

Tools

Microsoft Office

Excel

Job description

Fuel Transport Headquarter
Chicago, IL 60606, USA

Description

There’s a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments. And if challenges arise? That’s ok – rise to the challenge. No two days are exactly the same, and that’s what makes working at Fuel so gratifying.

Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that’s where you come in. To transform the face of logistics, we need your help. This is not just a job, it’s a lifestyle. We want you to be excited about the work you’re doing and the company you’re doing it for.

Fuel Transport US Inc. (“Fuel Transport”) is seeking a Senior Account Manager to join our team in Chicago, IL. The Senior Account Manager (SAM) is responsible for driving the growth, profitability, and long-term success of an assigned portfolio of strategic customer accounts. This role demands strong commercial acumen, operational expertise, and a proactive, results-driven mindset to increase volume, protect margin integrity, and maximize gross profit across the portfolio. The Senior Account Manager serves as a trusted partner to customers and internal stakeholders, ensuring exceptional service delivery while identifying and executing opportunities for sustainable, profitable growth.

Rise to the challenge. Find your Fuel.

Job Summary

• Own and manage a defined customer portfolio with full accountability for volume retention and expansion, gross profit, and margin performance.
• Drive wallet-share growth across spot, contractual, and new service offerings.
• Lead award onboarding and oversee post-award performance management.
• Ensure awarded freight is operationally executable and aligned with margin expectations.
• Act as the margin steward for the assigned portfolio.
• Partner with Pricing and Operations teams to proactively identify and address margin erosion.
• Serve as the primary escalation point for customers and lead Quarterly Business Reviews (QBRs).
• Translate customer objectives into clear, actionable execution plans.
• Collaborate closely with Sales, Procurement, Pricing, and Operations to ensure alignment and flawless execution.
• Other tasks as required by the business.

Skills & Requirements

• Bachelor’s degree in Business Administration preferred, Supply Chain Management, Logistics, or a related field.
• 3+ years of account management experience in logistics or truckload brokerage.
• Proven ability to manage and grow customer portfolios.
• Strong understanding of truckload pricing and market dynamics.
• Strong commercial and financial acumen.
• Working proficiency in Microsoft Office, with basic to intermediate knowledge of Excel.
• Excellent communication and relationship management skills.
• Ability to collaborate cross-functionally with Sales, Pricing, and Operations.
• Strong organizational skills with the ability to manage multiple priorities.

Pay, benefits, perks and more

We’re not like the others, nor do we care to be. You are an investment and from day one, we treat you as such. Easily accessible by public transit, our dynamic work environment is high-energy and fun. Our competitive comp packages include comprehensive benefit plans and generous paid time off, and our company sponsored events, and other creative perks are all designed with our valued employees in mind.

Fuel Transport US Inc. is an equal opportunity employer. We appreciate your interest and will respond to qualified applicants as soon as possible.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.