Account Manager II

AMS Fulfillment; Northern (KY); Hybrid; USD 39,000 - 47,000; Full time

Job summary

AMS Fulfillment in Valencia, CA is seeking an Account Manager I to oversee day-to-day client communications, coordinate with CS and operations, and ensure accurate billing capture with Finance. You will project-manage client transitions and coordinate service activities across production, receiving, shipping, IT, and define QC measures.

Ideal candidates have 2 years in promotional material management or B2B/B2C service with strong communication and MS Office skills.

Qualifications

• 2 years of experience in promotional material management and B2B/B2C service including operations, reporting and analysis
• Proven client relationship building and results-oriented, proactive, multi-tasking abilities
• Excellent written and verbal communication skills and MS Office proficiency

Responsibilities

• Represent AMS in all communications with the client
• Project manage the client transition process when new clients sign on
• Coordinate all client service activities across production, receiving, shipping, IT, etc.
• Interact with operations staff to implement client programs and processes
• Define and monitor QC measures and tolerances for various functions
• Supervise other client service and administrative staff
• Audit payroll data for billing accuracy
• Generate client billing information
• Attend regularly scheduled meetings with clients and operations team
• Manage company safety policy, rules, regulations, and monthly meetings
• Manage purchasing for AMS within defined requirements
• Assist General Manager in building maintenance and security

Skills

Operations experience

Reporting and analysis

Client relationship

Multi-tasking

Troubleshooting

Solution design

MS Office proficiency

Tools

Warehouse management system

Order processing

Microsoft Office

Job description

# Account Manager IICA 29010 Commerce Office - Valencia, CA 91355## OverviewSalary Range$28.85 - $34.14 HourlyPosition TypeFull TimeJob ShiftDay## Description1. **Job Summary**The Account Manager Position is responsible for effectively managing the day-to-day communication between client, CS team and operations. Ensure the proper capture of billings, working with Finance. This position will also include administrative responsibility as described below. **Essential Job Functions*** Represent AMS in all communications with the client.* Project Manage the Client Transition Process when new clients sign on.* Coordinate all client service activities throughout operational function areas, i.e.: production, receiving, shipping, IT etc.* Interact with operations staff to implement client programs and processes on behalf of the client’s needs.* Define and monitor QC measures and tolerances for various function areas based on client and AMS requirements.* Supervise other client service and administrative staff assigned.* Audit payroll data for billing accuracy.* Generate client billing information.* Attend regularly scheduled meetings with clients and operational team.* Manage Company Safety Policy, rules, regulations, and monthly meetings.* Manage Purchasing for AMS within defined requirements.* Assist General Manager in Building Maintenance and Security.***According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the “essential job functions with or without a reasonable accommodation*****Nonessential Functions***Non-essential functions are not essential as defined above* *·* *non-essential functions are the additional duties* *·* *Function is incidental or a minimal part of the job* *·* *Marginal functions can be redistributed among other staff.*## Qualifications**Job Specifications – includes Education, physical and mental demands, and working conditions*** 2 years of experience in, Promotional Material Management, business-to-business or business to consumer Service Companies including:* Operations experience* Reporting and Analysis* Proven client relationship building* Results oriented, proactive, strong multi-tasking features and troubleshooting abilities* Ability to conceptualize integrated solutions for business problems to help clients achieve goals* Experience in Microsoft Office – Word, Excel, Outlook and will need to learn order processing, warehouse management system (in order)* Excellent written and verbal communication skills **Working Conditions**This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. *The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.*