Account Manager II

ADVANTAGE MEDIA SERVICES LLC; New Holland (Lancaster County); On-site; USD 60,000 - 85,000; Full time

Job summary

ADVANTAGE MEDIA SERVICES LLC is seeking an Account Manager to manage day-to-day client communications and coordinate across operations, finance, and the CS team. You will project manage client transitions, implement client programs with operations, and ensure accurate payroll billing data.

The role requires strong communication, multitasking, and relationship-building skills to deliver seamless client service and maintain QC standards across departments.

Qualifications

• Experience in promotional material management or B2B/B2C service environments.
• Strong written and verbal communication skills.
• Ability to oversee multiple client service activities and coordinate with operations.

Responsibilities

• Represent AMS in communications with clients and internal teams.
• Project manage client transition whenever new clients sign on.
• Coordinate client service activities across production, receiving, shipping, IT, and other areas.
• Define and monitor QC measures and tolerances per client/AMS requirements.
• Supervise client service and administrative staff.
• Audit payroll data for billing accuracy and generate client billing information.

Skills

Client relationship management

Project management

Billing

Communication

Multi-tasking

Problem solving

Tools

Microsoft Office

Order processing system

Job description

Job SummaryThe Account Manager Position is responsible for effectively managing the day-to-day communication between client, CS team and operations. Ensure the proper capture of billings, working with Finance. This position will also include administrative responsibility as described below.Essential Job FunctionsRepresent AMS in all communications with the client.Project Manage the Client Transition Process when new clients sign on.Coordinate all client service activities throughout operational function areas, i.e.: production, receiving, shipping, IT etc.Interact with operations staff to implement client programs and processes on behalf of the client’s needs.Define and monitor QC measures and tolerances for various function areas based on client and AMS requirements.Supervise other client service and administrative staff assigned.Audit payroll data for billing accuracy.Generate client billing information.Attend regularly scheduled meetings with clients and operational team.Manage Company Safety Policy, rules, regulations, and monthly meetings.Manage Purchasing for AMS within defined requirements.Assist General Manager in Building Maintenance and Security.According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the “essential job functions with or without a reasonable accommodationNonessential FunctionsNon-essential functions are not essential as defined above · non-essential functions are the additional duties · Function is incidental or a minimal part of the job · Marginal functions can be redistributed among other staff.Job Specifications – includes Education, physical and mental demands, and working conditions2 years of experience in, Promotional Material Management, business-to-business or business to consumer Service Companies including:Operations experienceReporting and AnalysisProven client relationship buildingResults oriented, proactive, strong multi-tasking features and troubleshooting abilitiesAbility to conceptualize integrated solutions for business problems to help clients achieve goalsExperience in Microsoft Office – Word, Excel, Outlook and will need to learn order processing, warehouse management system (in order)Excellent written and verbal communication skillsWorking ConditionsThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas and/or facilities.