Senior Account Management Analyst—Remote

CVS Health; Charleston (WV); Remote; USD 47,000 - 122,000; Full time

Job summary

CVS Health is seeking a Senior Analyst, Account Management to oversee Meritain's partner portfolio, drive operational performance, and coordinate with sales, client management, and implementation teams. This role emphasizes relationship management, governance, and strategic initiatives across vendors and internal stakeholders.

You will monitor performance, support deployments and escalations, maintain governance processes, and contribute to sales enablement to enhance client and member

Qualifications

• 3+ years of account management, client management, healthcare operations, project management, or related experience.
• Experience managing operational relationships with clients, vendors, business partners, or cross-functional stakeholders.
• Demonstrated ability to coordinate issue resolution and drive outcomes across multiple functional teams.
• Strong written and verbal communication skills, including the ability to facilitate meetings and present information to diverse audiences.
• Experience analyzing operational performance, identifying trends, and developing actionable recommendations.
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Teams, and Outlook.
• Strong organizational skills with attention to detail and follow-through.
• Ability to work independently while fostering collaboration across teams and business partners.

Responsibilities

• Oversee day-to-day management and support of Meritain's partner portfolio and ensure service excellence.
• Coordinate issue remediation and governance across cross-functional teams.
• Support implementations, escalations, and partner performance initiatives to improve client and member experience.

Skills

Account management

Stakeholder management

Issue resolution

Communication skills

Data analysis

Multi-priority management

Microsoft Office

Organization

Independent work

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Teams

Outlook

Job description

CVS Health is seeking a Senior Analyst, Account Management to oversee Meritain's partner portfolio, drive operational performance, and coordinate with sales, client management, and implementation teams. This role emphasizes relationship management, governance, and strategic initiatives across vendors and internal stakeholders.

You will monitor performance, support deployments and escalations, maintain governance processes, and contribute to sales enablement to enhance client and member