Senior Account Director, Texas Private Cloud

Peraton; Texas; Hybrid; USD 135,000 - 216,000; Full time

Job summary

Peraton seeks an Account Director to act as the single point of accountability for the Texas Private Cloud contract and provide executive-level leadership for service delivery to DIR. The role manages delivery, billing, relationships, and satisfaction, with relocation to the Austin area as needed.

The candidate will lead through a complex, multi-vendor IT environment, ensuring SLAs are met and DIR expectations are exceeded. Must be a US citizen and local to Austin, TX.

Qualifications

• 16 years of experience, may have management experience.
• 10+ years of experience managing large-scale government IT managed services contracts, preferably contracts valued at $50M+ per year.
• Prior experience serving as an Account Director, Program Director, or equivalent leadership role on Texas state government or other large public-sector IT contracts.
• Demonstrated experience serving as the single point of accountability in complex multi-vendor/MSI IT environments.
• Strong executive presence and demonstrated ability to serve as the primary face of the organization to DIR leadership and other senior stakeholders.
• Experience managing SLA performance and customer satisfaction within complex, multi-tower IT programs.
• Demonstrated ability to manage day-to-day service delivery, billing, client relationships, and contractual performance.
• Strong communication, leadership, relationship-management, and executive stakeholder-management skills.
• Ability to represent Peraton effectively with senior government executives and other key stakeholders.
• Must be a US Citizen.
• PMP certification
• ITIL Foundation preferred

Responsibilities

• Serve as the single point of accountability for the Services.
• Be the single point of contact to whom all DIR communications concerning the Agreement may be addressed.
• Exercise authority to act on behalf of Peraton in all day-to-day matters.
• Maintain day-to-day responsibility for service delivery, billing, and relationship management.
• Ensure DIR Customer satisfaction and attainment of all Service Levels.
• Provide leadership across a complex, multi-vendor/MSI IT environment.
• Drive accountability for contract performance, service-level achievement, and customer outcomes.

Skills

Executive presence

SLA management

Relationship management

Client relationship

Leadership

Job description

Peraton seeks an Account Director to act as the single point of accountability for the Texas Private Cloud contract and provide executive-level leadership for service delivery to DIR. The role manages delivery, billing, relationships, and satisfaction, with relocation to the Austin area as needed.

The candidate will lead through a complex, multi-vendor IT environment, ensuring SLAs are met and DIR expectations are exceeded. Must be a US citizen and local to Austin, TX.