Director, Multi-Tower IT Service Delivery

Peraton; Texas; Hybrid; USD 135,000 - 216,000; Full time

Job summary

Peraton is seeking a Service Delivery Director to lead the Texas Private Cloud contract delivery across Austin and San Angelo Data Centers. You will oversee SDMs, drive SLA performance, and coordinate with the Account Director on customer satisfaction and DIR relationships.

The role requires extensive experience in IT managed services, strong ITIL-based process oversight, and the ability to manage large distributed teams, including government contracts. US citizenship is required.

Qualifications

• 16 years of experience, may have management experience.
• 10+ years of IT managed services operations leadership at scale, including environments/contracts valued at $50M+ per year.
• Demonstrated experience managing multi-tower data center services: compute, storage, network, facilities, mainframe.
• Prior state or federal government IT managed services delivery experience.
• Strong knowledge and application of the ITIL service management framework.
• Experience operating within MSI/multi-vendor government IT environments.
• Demonstrated people leadership experience managing large, geographically distributed teams.
• Proven ability to manage complex service delivery organizations and multiple service towers simultaneously.
• Strong incident, escalation, SLA, and customer-service management experience.
• Ability to work with senior government stakeholders, internal executives, service delivery leaders, and multi-vendor partners.
• Must be a US Citizen.

Responsibilities

• Assume overall responsibility for delivery of all contract requirements across all service towers.
• Provide direct oversight of Private Cloud SDM, Mainframe SDM, Facility Management SDM, Data Center Network SDM.
• Manage and drive SLA performance across all service tiers (e.g., Premier Plus 99.95%, ThroughRemote Standard 99.00%).
• Provide escalation management for Severity 1 and Severity 2 incidents.
• Coordinate with the Account Director on customer satisfaction and DIR relationship management.
• Provide ITIL-based service management process oversight across all service towers.
• Drive operational consistency, accountability, and performance across the multi-tower service delivery organization.
• Ensure service delivery activities align with contractual requirements, service levels, and customer expectations.
• Lead operational coordination across the Austin Data Center and San Angelo Data Center.

Skills

ITIL knowledge

People leadership

Multi-tower ops

US Citizenship

Education

ITIL certification

PMP

Job description

Peraton is seeking a Service Delivery Director to lead the Texas Private Cloud contract delivery across Austin and San Angelo Data Centers. You will oversee SDMs, drive SLA performance, and coordinate with the Account Director on customer satisfaction and DIR relationships.

The role requires extensive experience in IT managed services, strong ITIL-based process oversight, and the ability to manage large distributed teams, including government contracts. US citizenship is required.