Executive Service Delivery Director – IT & Government

Peraton; Austin, Northern (TX, KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Peraton seeks an experienced Service Delivery Director to lead all contract requirements across the Texas Private Cloud environment. You will oversee SDMs for Private Cloud, Mainframe, Facilities, and Data Center Network, driving SLA performance and severities management.

Collaboration with the Account Director and senior government stakeholders is essential. Candidates must reside in or relocate to the Austin area; responsibilities cover the Austin and San Angelo Data Centers, ensuring

Qualifications

• Experience delivering IT managed services at scale in government or regulated environments.
• Strong knowledge and application of ITIL service management framework.
• Leadership of geographically distributed teams and complex service towers.

Responsibilities

• Lead and coordinate delivery across all contract service towers.
• Oversee Service Delivery Managers for private cloud, mainframe, facilities, and data center networks.
• Drive SLA performance, incident escalation, and customer satisfaction with DIR and government stakeholders.
• Ensure alignment with contractual requirements and service levels.

Skills

ITIL

People leadership

Governance

Incident management

SLA management

Multi-tower data center

Vendor management

Stakeholder management

US Citizenship

Job description

Peraton seeks an experienced Service Delivery Director to lead all contract requirements across the Texas Private Cloud environment. You will oversee SDMs for Private Cloud, Mainframe, Facilities, and Data Center Network, driving SLA performance and severities management.

Collaboration with the Account Director and senior government stakeholders is essential. Candidates must reside in or relocate to the Austin area; responsibilities cover the Austin and San Angelo Data Centers, ensuring