Sr. Account Director (TX DIR)

Peraton; Austin, Northern (TX, KY); Hybrid; USD 140,000 - 180,000; Full time

Job summary

Peraton seeks an experienced Sr. Account Director to deliver executive-level leadership for the Texas Private Cloud contract with the Texas Department of Information Resources (DIR).

You will be the primary Peraton face to DIR leadership and oversee service delivery, billing, and relationships on a day-to-day basis. You will drive accountability across a complex, multi-vendor MSI IT environment, ensuring customer satisfaction and attainment of all service levels while representing Peraton to

Qualifications

• Must have extensive leadership experience overseeing large government IT managed services contracts.
• Experience as single point of accountability in complex multi-vendor environments.
• Strong communication and executive stakeholder-management skills.
• Demonstrated ability to represent the organization to DIR leadership and senior executives.

Responsibilities

• Serve as the single point of accountability for the Texas Private Cloud contract.
• Act as the primary Peraton face to DIR leadership and manage day-to-day service delivery and billing.
• Ensure DIR customer satisfaction and attainment of all Service Levels.
• Drive contract performance, service-level achievement, and customer outcomes.
• Lead relationship management with DIR and oversee multi-vendor MSI delivery.

Skills

Executive presence

Leadership

Client relationship management

Multi-vendor/MSI IT environments

Service delivery oversight

SLA performance & customer success

Job description

Required Qualifications

• 16 years of experience, may have management experience
• 10+ years of experience managing large-scale government IT managed services contracts, preferably contracts valued at$50M+ per year.
• Prior experience serving as anAccount Director, Program Director, or equivalent leadership roleon Texas state government or other large public-sector IT contracts.
• Demonstrated experience serving as thesingle point of accountabilityin complexmulti-vendor/MSI IT environments.
• Strongexecutive presenceand demonstrated ability to serve as the primary face of the organization to DIR leadership and other senior stakeholders.
• Experience managingSLA performance and customer satisfactionwithin complex, multi-tower IT programs.
• Demonstrated ability to manage day-to-day service delivery, billing, client relationships, and contractual performance.
• Strong communication, leadership, relationship-management, and executive stakeholder-management skills.
• Ability to represent Peraton effectively with senior government executives and other key stakeholders.
• Must be a US Citizen.

Preferred Qualifications

• PMP certification
• ITIL Foundation preferred

Peraton is seeking an experienced Sr. Account Directorto serve as the single point of accountability for the full Texas Private Cloud contract and provide executive-level leadership for the delivery of services to the Texas Department of Information Resources (DIR).

The Account Director will serve as the primary face of Peraton to DIR leadership and will have overall day-to-day responsibility for service delivery, billing, relationship management, customer satisfaction, and attainment of all applicable Service Levels.

Candidate must reside in or be willing to relocate to the Austin, TX metropolitan area.

Candidates must be local to the Austin area or willing and able to relocate to the Austin metropolitan area to satisfy contract requirements.

Key Responsibilities

The Account Director shall:

• Serve as thesingle point of accountability for the Services.
• Be thesingle point of contact to whom all DIR communications concerning the Agreement may be addressed.
• Have theauthority to act on behalf of Peraton in all day-to-day matters pertaining to the Agreement.
• Have day-to-day responsibility forservice delivery, billing, and relationship management.
• Have day-to-day responsibility for ensuringDIR Customer satisfaction and attainment of all Service Levels.

Additional Key Responsibilities

• Serve as Peraton'ssingle point of accountability for the full Texas Private Cloud contract.
• Serve as thesingle point of contact for all DIR communications concerning the Agreement.
• Exercise authority toact on behalf of Peraton in all day-to-day matters.
• Maintain day-to-day responsibility forservice delivery, billing, and relationship management.
• EnsureDIR Customer satisfaction and attainment of all Service Levels.
• Serve as the primary executive-facing representative and relationship leader for DIR.
• Provide leadership across a complex, multi-vendor/MSI IT environment.
• Drive accountability for contract performance, service-level achievement, and customer outcomes.