Executive Account Director — Texas Private Cloud

Peraton; Northern (KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Peraton seeks an experienced Account Director to serve as the single point of accountability for the Texas Private Cloud contract and to provide executive-level leadership for DIR service delivery. The role requires presenting Peraton to DIR leadership and overseeing day-to-day delivery, billing, and relationship management.

Candidate must reside in or relocate to the Austin, TX metropolitan area to satisfy contract requirements.

Qualifications

• 16 years of experience; may have management experience.
• 10+ years managing large-scale government IT managed services contracts, preferably contracts valued at $50M+ per year.
• Prior experience serving as Account Director, Program Director, or equivalent leadership role on Texas state government or other large public-sector IT contracts.
• Demonstrated experience serving as the single point of accountability in complex multi-vendor/MSI IT environments.
• Strong executive presence and demonstrated ability to serve as the primary face of the organization to DIR leadership and other senior stakeholders.
• Experience managing SLA performance and customer satisfaction within complex, multi-tower IT programs.
• Demonstrated ability to manage day-to-day service delivery, billing, client relationships, and contractual performance.
• Strong communication, leadership, relationship-management, and executive stakeholder-management skills.
• Ability to represent Peraton effectively with senior government executives and other key stakeholders.
• Must be a US Citizen.

Responsibilities

• Serve as the single point of accountability for the Services.
• Be the single point of contact to whom all DIR communications concerning the Agreement may be addressed.
• Have the authority to act on behalf of Peraton in all day-to-day matters pertaining to the Agreement.
• Have day-to-day responsibility for service delivery, billing, and relationship management.
• Have day-to-day responsibility for ensuring DIR Customer satisfaction and attainment of all Service Levels.
• Serve as Peraton's primary executive-facing representative and relationship leader for DIR.
• Provide leadership across a complex, multi-vendor/MSI IT environment.
• Drive accountability for contract performance, service-level achievement, and customer outcomes.

Skills

Executive presence

Leadership

Communication

Relationship management

Stakeholder management

Public sector IT experience

Education

PMP certification

ITIL Foundation

Job description

Peraton seeks an experienced Account Director to serve as the single point of accountability for the Texas Private Cloud contract and to provide executive-level leadership for DIR service delivery. The role requires presenting Peraton to DIR leadership and overseeing day-to-day delivery, billing, and relationship management.

Candidate must reside in or relocate to the Austin, TX metropolitan area to satisfy contract requirements.