Senior Access Lead — Patient Services & Registration

Rochester Regional Health; Village of Akron (NY); Presencial; USD 26.000 - 30.000; Jornada completa

Descripción de la vacante

Rochester Regional Health is seeking a Senior Access Associate at the Tonawanda Seneca Family Care Center. This role leads a team of access associates, guiding daily operations and ensuring exceptional customer service while managing registrations, insurance verifications, and scheduling.

The position emphasizes teamwork, accuracy, and compliance with healthcare standards. The successful candidate will have at least three years of related experience in healthcare or customer service, strong

Formación

• Leadership abilities to guide a team of access associates.
• Strong customer service and communication skills.
• Basic computer skills for registration and scheduling systems.

Responsabilidades

• Provide leadership and guidance to a team of access associates; assist in training new employees.
• Manage incoming calls, greet patients, provide directions, schedule appointments.
• Complete patient registrations and verify insurance eligibility; obtain pre-certifications if needed.
• Collect payments, provide cost estimates, and review charges for accuracy.

Conocimientos

Leadership

Customer Service

Communication

Computer Basics

Descripción del empleo

Rochester Regional Health is seeking a Senior Access Associate at the Tonawanda Seneca Family Care Center. This role leads a team of access associates, guiding daily operations and ensuring exceptional customer service while managing registrations, insurance verifications, and scheduling.

The position emphasizes teamwork, accuracy, and compliance with healthcare standards. The successful candidate will have at least three years of related experience in healthcare or customer service, strong