Lead Access Associate, Patient Services (Cardiology)

Rochester General Hospital; United States; On-site; USD 26,000 - 30,000; Full time

Job summary

Rochester Regional Health is seeking a Senior Access Associate to lead a team of access staff at the Batavia, NY location. The role involves guiding daily operations, handling patient intake, and ensuring accurate registration, verification, and billing processes within Cardiology.

Responsibilities include supervising, training, answering inquiries, scheduling visits, confirming insurance, and collecting co-pays where applicable. Strong customer service and communication skills are essential.

Qualifications

• Three (3) years of related work experience in a healthcare or customer service setting preferred
• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skills

Responsibilities

• Leadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues
• Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
• Registration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
• Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

Skills

Healthcare exp

Customer service

Team leadership

Communication

Computer skills

Job description

Rochester Regional Health is seeking a Senior Access Associate to lead a team of access staff at the Batavia, NY location. The role involves guiding daily operations, handling patient intake, and ensuring accurate registration, verification, and billing processes within Cardiology.

Responsibilities include supervising, training, answering inquiries, scheduling visits, confirming insurance, and collecting co-pays where applicable. Strong customer service and communication skills are essential.