Access Associate-Senior (Per Diem, Days)

Rochester Regional Health; Village of Akron (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Rochester Regional Health is seeking a Senior Access Associate at the Tonawanda Seneca Family Care Center. This role leads a team of access associates, guiding daily operations and ensuring exceptional customer service while managing registrations, insurance verifications, and scheduling.

The position emphasizes teamwork, accuracy, and compliance with healthcare standards. The successful candidate will have at least three years of related experience in healthcare or customer service, strong

Qualifications

• Leadership abilities to guide a team of access associates.
• Strong customer service and communication skills.
• Basic computer skills for registration and scheduling systems.

Responsibilities

• Provide leadership and guidance to a team of access associates; assist in training new employees.
• Manage incoming calls, greet patients, provide directions, schedule appointments.
• Complete patient registrations and verify insurance eligibility; obtain pre-certifications if needed.
• Collect payments, provide cost estimates, and review charges for accuracy.

Skills

Leadership

Customer Service

Communication

Computer Basics

Job description

STATUS: Per DiemLOCATION: Tonawanda Seneca Family Care CenterDEPARTMENT: Family CareSCHEDULE: Monday-Friday 8:00 am to 4:00 pmSUMMARYAs a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care.ATTRIBUTESThree (3) years of related work experience in a healthcare or customer service setting preferredAbility to lead and take directionBasic computer skillsExcellent customer service and communication skillsRESPONSIBILITIESLeadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issuesCustomer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary informationRegistration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicableBilling & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracyEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$19.15 - $21.50CITY:AkronPOSTAL CODE:14001The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.