Sr Service Technician - Access Control

Network Mountain LLC; Raleigh (NC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401k

Company vehicle

Gas card

Provided tech (phone, tools, laptop)

Job summary

Network Mountain LLC is seeking a Senior Service Technician with strong hands-on experience in commercial electronic security and access control. You will independently troubleshoot, service, program, and support access control systems in the field, on customer sites, with minimal supervision.

You should understand hardware and software aspects, work with project managers and engineers, and mentor junior technicians while delivering reliable system solutions.

Qualifications

• 5+ years of commercial electronic security experience.
• Strong troubleshooting and service experience in access control.
• Ability to program and configure access control systems.
• Read wiring diagrams and technical drawings; travel and field work possible.

Responsibilities

• Service, troubleshoot, repair, and maintain commercial access control systems.
• Diagnose issues with controllers, readers, power supplies, locks, and communications.
• Program and configure access control systems; perform upgrades and expansions.
• Document service work and provide guidance to junior technicians.

Skills

Customer communication

Independent field work

Troubleshooting

Reading schematics

Tools

Lenel

Genetec

AMAG

Avigilon

Software House

Job description

This can be an already tenured industry professional or someone on the cusp of moving into a Sr field role. We are looking for a Senior Service Technician with strong technical experience in commercial electronic security, specifically access control systems.

This is a hands‑on field role for a technician who can independently troubleshoot, service, program, and support access control systems. The right person understands both the hardware and software side of electronic security and can walk onto a customer site, diagnose the problem, and determine the right solution without needing constant supervision.

What You’ll Do

• Service, troubleshoot, repair, and maintain commercial access control systems
• Diagnose issues involving controllers, readers, power supplies, locks, doors, and system communications
• Troubleshoot access control software and network related issues
• Program and configure access control systems
• Perform system upgrades, modifications, and expansions
• Respond to service calls and work directly with customers to resolve technical issues
• Complete system testing and verify equipment is operating correctly
• Read and interpret wiring diagrams, system documentation, and technical drawings
• Work with project managers, engineers, and other technicians when projects require additional support
• Document service work, system changes, and materials used
• Provide technical guidance to less experienced technicians when needed

What We’re Looking For

• 5+ years of commercial electronic security experience
• Strong access control troubleshooting and service experience
• Solid understanding of access control hardware, controllers, readers, locking hardware, and power supplies
• Experience programming and configuring access control systems
• Ability to troubleshoot both field hardware and software/system issues
• Comfortable working independently in the field
• Strong customer communication skills
• Ability to read schematics, wiring diagrams, and technical documentation
• Valid driver’s license and ability to travel throughout New Jersey
• Experience with platforms such as Lenel, Genetec, AMAG, Avigilon, Software House, or similar enterprise access control systems is highly valued.

Full health benefits, 401k, company vehicle, gas card, and technology(phone, tools ,laptop, etc) are provided.