Senior Academic Library Subscriptions Specialist - Remote

EBSCO Information Services, Inc.; Birmingham (AL); Híbrido; USD 38.000 - 55.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, Dental, Vision, Life and DDis

Retirement Savings Plan

Paid Parental Leave

Holidays and PTO

Mentoring program

Resumo da vaga

EBSCO Information Services, Inc. is seeking a Sr Customer Service Representative I to manage a portfolio of library subscriptions, delivering exceptional service for print and electronic journals.

This senior role emphasizes ownership, quick problem-solving, and mentoring teammates in a fast-paced environment. You will resolve complex inquiries, coordinate with internal teams, and maintain accurate records to ensure high customer satisfaction and renewals.

Qualificações

• 5+ years of relevant customer service experience.
• Strong verbal and written communication skills.
• Excellent organizational, time-management, and problem-solving skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams, OneDrive)

Responsabilidades

• Assist customers with subscription selection, ordering, renewals, claims, billing inquiries, and other account-related needs.
• Research and resolve complex customer issues, collaborating with internal departments, publishers, and partners.
• Maintain strong customer relationships by proactively communicating updates and addressing concerns.
• Manage daily workloads effectively, meeting deadlines and response expectations.
• Identify opportunities to improve customer service processes, increase efficiency, and enhance experience.
• Maintain accurate account documentation of interactions and actions.
• Collaborate with Sales and other internal teams to address customer needs and support business objectives.

Conhecimentos

Customer service experience

Communication skills

Problem-solving

Microsoft Office

Formação

Bachelor's degree preferred

Ferramentas

Microsoft Office Suite

Descrição da vaga

EBSCO Information Services, Inc. is seeking a Sr Customer Service Representative I to manage a portfolio of library subscriptions, delivering exceptional service for print and electronic journals.

This senior role emphasizes ownership, quick problem-solving, and mentoring teammates in a fast-paced environment. You will resolve complex inquiries, coordinate with internal teams, and maintain accurate records to ensure high customer satisfaction and renewals.