Emergency Communications Dispatcher

Gfoat; Richardson (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Gfoat in Richardson, TX, seeks a 911/dispatch professional to receive calls for police, fire, and EMS, dispatch units, and provide pre-arrival instructions. The role requires multitasking, calm under pressure, and strong communication skills in English.

You will access CAD and public safety systems, train new staff, and coordinate with multiple agencies. Applicants must meet licensing requirements, pass background checks, and be able to work varied shifts, including holidays and weekends.

Qualifications

• High school diploma or GED required; CPR and EMD (IAED) certifications, and TX Telecommunicator License required or within one year of hire.
• Must pass background checks and have U.S. citizenship to obtain licenses.

Responsibilities

• Receive requests for police, fire, and EMS; dispatch and deploy units; provide pre-arrival instructions.
• Operate multiple telecommunications devices and a multi-line phone system (E911).
• Maintain accurate incident and activity reports in CAD and related systems.
• Train new employees as a Training Officer and perform in-shift supervision when needed.
• Read maps, access information through city and department systems, and coordinate with other agencies.

Skills

Multitasking

Communication

Typing 40 wpm

Customer service

Calm under pressure

Public safety dispatch

Education

High school diploma or GED

CPR certification

EMD certification (IAED)

TX Telecommunicator License

Driver's license

Tools

Computers

Public safety radio system

NCIC/TCIC access

Electronic maps interpretation

Job description

Gfoat in Richardson, TX, seeks a 911/dispatch professional to receive calls for police, fire, and EMS, dispatch units, and provide pre-arrival instructions. The role requires multitasking, calm under pressure, and strong communication skills in English.

You will access CAD and public safety systems, train new staff, and coordinate with multiple agencies. Applicants must meet licensing requirements, pass background checks, and be able to work varied shifts, including holidays and weekends.