Fire Communications Specialist — Critical 24/7 Ops

911 Emergency Communications; Rowlett (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

911 Emergency Communications in Rowlett, TX is seeking fire dispatchers to coordinate emergency responses, verify locations, alert stations, and maintain radio communications during incidents. You will document incidents, monitor unit status, and support mutual-aid operations.

This role requires sharp data entry, map-reading, and the ability to work rotating shifts including nights, weekends, and holidays. Fire-dispatch or EMS certification may be required for specific assignments.

Qualifications

• High school diploma or equivalent commonly required.
• Fire dispatch certification or EMS dispatch training may be required for certain assignments.
• Comfort with computer systems, accurate data entry, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Data entry

Attention to detail

Maps

Education

High school diploma

Tools

Computer systems

Job description

911 Emergency Communications in Rowlett, TX is seeking fire dispatchers to coordinate emergency responses, verify locations, alert stations, and maintain radio communications during incidents. You will document incidents, monitor unit status, and support mutual-aid operations.

This role requires sharp data entry, map-reading, and the ability to work rotating shifts including nights, weekends, and holidays. Fire-dispatch or EMS certification may be required for specific assignments.