Senior 911 Call Taker & Dispatcher (Public Safety)

YourMembership/Partner co; Sarasota (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

YourMembership/Partner co is seeking a Public Safety Telecommunicator in Florida to answer and prioritize 911 calls, relay information, and coordinate with police, fire, and EMS. You will work within a team, maintain calm under pressure, and ensure accurate data entry and dispatch of responders.

The role requires completing mandatory training and certifications during the initial period, with shift work spanning days, evenings, and nights in a 24/7 agency operation.

Qualifications

• Handle emergency and non-emergency calls accurately.
• Maintain professional demeanor under pressure.
• Knowledge of jurisdiction geography and public safety protocols.

Responsibilities

• Answer emergency and non-emergency telephones and relay information accurately.
• Route calls to the proper agency and inform supervisors as needed.
• Operate NCIC/FCIC, PSC CAD, and telephone consoles.
• Dispatch personnel and monitor ongoing incidents.
• Maintain wrecker requests/files and coordinate with agencies.

Skills

Multitasking

Calm under pressure

Teamwork

Clear communication

Education

High School Diploma

Associate's Degree or equivalent

Wonderlic Basic Skills Test

Tools

NCIC/FCIC computer

PSC CAD

Telephone consoles

Job description

YourMembership/Partner co is seeking a Public Safety Telecommunicator in Florida to answer and prioritize 911 calls, relay information, and coordinate with police, fire, and EMS. You will work within a team, maintain calm under pressure, and ensure accurate data entry and dispatch of responders.

The role requires completing mandatory training and certifications during the initial period, with shift work spanning days, evenings, and nights in a 24/7 agency operation.