Senior 3PL & Supplier Performance Manager

Westrock Coffee; Conway (AR); On-site; USD 90,000 - 130,000; Full time

Job summary

Westrock Coffee is seeking a Supplier Manager – 3PL to oversee third-party logistics relationships across warehousing, transportation, and distribution. You will ensure contract compliance, KPI achievement, and cost control while aligning with our supply chain strategy for sourcing, roasting, and finished goods.

You will lead regular reviews, manage 3PL invoicing and cost allocation, and drive continuous improvement through data analysis and cross-functional collaboration with Procurement,

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business, or related field (or equivalent experience).
• 5+ years of experience in supply chain, logistics, or 3PL management.
• Demonstrated experience managing 3PL or vendor relationships and contracts.
• Strong understanding of warehousing, transportation, and distribution operations.
• Experience with KPI tracking, performance scorecards, and business reviews.

Responsibilities

• Manage day-to-day relationships for contract compliance with 3PL warehouse, transportation, and distribution providers.
• Partner with Procurement on Supplier report cards.
• Monitor and report on 3PL performance against KPIs (on-time delivery, order accuracy, inventory accuracy, damages/claims, cost per unit).
• Lead regular business reviews (weekly/monthly/quarterly) with 3PL partners to address performance gaps and drive continuous improvement.
• Manage compliance of 3PL contracts, rate agreements, and statements of work in partnership with Procurement/Legal.
• Serve as primary escalation point for service failures, capacity constraints, and operational issues with 3PL partners.
• Track and manage 3PL invoicing accuracy, billing disputes, and cost allocation.
• Analyze 3PL cost, service, and performance trends and performance data to identify cost savings and continuous improvement opportunities, developing business cases and recommendations to Supply Chain leadership.
• Maintain and manage supplier contracts, SLAs, KPIs, performance scorecards, inspection records, and compliance documentation to ensure audit readiness and contract governance.
• Collaborate with Demand Planning, Transportation, Procurement, and Warehouse Operations teams to align 3PL capacity with forecasted volume.
• Support onboarding of new 3PL partners, including RFP participation, vendor selection, and implementation.
• Coordinate supplier qualification & first article inspections (FAI) for raw materials, packaging, ingredients, and finished goods at 3PL facilities to ensure specifications and quality requirements are in compliance before released.
• Own the escalation process for FAI and quality non-conformances, driving root cause analysis and corrective action with 3PL partners and internal Quality/Procurement teams.
• Conduct site visits and audits to verify compliance with food safety, safety, and operational standards
• Ensure 3PL partners comply with all applicable regulatory, food safety (e.g., SQF, FSMA), and contractual requirements

Skills

Negotiation

Communication

Vendor management

Education

Bachelor's degree in Supply Chain Management or related field

Tools

Microsoft Excel

WMS/TMS systems

ERP platforms (SAP, Oracle)

Job description

Westrock Coffee is seeking a Supplier Manager – 3PL to oversee third-party logistics relationships across warehousing, transportation, and distribution. You will ensure contract compliance, KPI achievement, and cost control while aligning with our supply chain strategy for sourcing, roasting, and finished goods.

You will lead regular reviews, manage 3PL invoicing and cost allocation, and drive continuous improvement through data analysis and cross-functional collaboration with Procurement,