Senior 3PL Operations Manager — WMS & Data-Driven Leader

ACT Fulfillment, Inc.; Fontana (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

ACT Fulfillment, Inc. is seeking an Operations Manager to lead day-to-day warehouse and distribution operations in a fast-paced 3PL environment in Fontana, CA.

You will report to the Facility Manager and own off-shift operations, driving inbound/outbound, inventory, and labor performance with a strong focus on data and continuous improvement. You will supervise supervisors and frontline teams, ensuring SOP adherence, safety, and service levels while using WMS data to optimize productivity and

Qualifications

• 5–7 years of warehouse, distribution, or 3PL experience.
• 3+ years of direct leadership experience managing supervisors and frontline teams.
• Experience with inventory management, labor planning, productivity, and operational execution.
• Strong knowledge of warehouse, distribution, and 3PL operations.

Responsibilities

• Oversee inbound, outbound, inventory, and fulfillment operations while meeting productivity, quality, and service expectations.
• Own assigned off-shift operations, including Sunday and early-morning shifts, and serve as the senior operational leader during those shifts.
• Ensure SOP adherence, effective shift handoffs, issue resolution, and continuity of operations.
• Lead, coach, and develop supervisors and frontline teams while maintaining accountability for productivity, quality, attendance, and safety.
• Plan and adjust labor based on volume, service requirements, and productivity targets.

Skills

Leadership

Data analysis

Excel (Pivot tables)

Communication

Inventory accuracy

Labor planning

Education

Bachelor’s degree in Supply Chain, Logistics, Business Administration

Lean Six Sigma certification

OSHA safety training

Tools

WMS

Power BI/Tableau

Excel (Advanced)

RF scanners

ERP systems

Job description

ACT Fulfillment, Inc. is seeking an Operations Manager to lead day-to-day warehouse and distribution operations in a fast-paced 3PL environment in Fontana, CA.

You will report to the Facility Manager and own off-shift operations, driving inbound/outbound, inventory, and labor performance with a strong focus on data and continuous improvement. You will supervise supervisors and frontline teams, ensuring SOP adherence, safety, and service levels while using WMS data to optimize productivity and