Senior 365 Copilot & AI Systems Analyst

Estaff LLC; Austin (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Estaff LLC is seeking a Systems Analyst/365 Support for a contract assignment on-site in Austin, TX. The role requires 5+ years of Microsoft 365 support, including Copilot/AI services, Power Platform, and enterprise integrations.

Responsibilities span administration, licensing, service health, governance, and escalation management. Local candidates in the Austin area preferred; on-site 4-5 days per week.

Qualifications

• 5+ years in a large enterprise environment supporting Microsoft 365
• Hands-on work with Copilot/AI services and Power Platform
• Experience with ITIL-based service management practices

Responsibilities

• Administer and support Microsoft 365 Copilot and related AI services.
• Manage licensing, configuration, service health, and feature enablement.
• Evaluate and implement new Copilot capabilities and releases.
• Maintain service documentation, standards, and operational procedures.
• Credit allocations and monitoring.
• Serve as the senior escalation point for complex Copilot incidents.
• Troubleshoot SharePoint, Teams, permissions, and data access issues.
• Manage Microsoft support escalations and root cause analysis.
• Participate in AI governance, capability reviews, and release readiness assessments.
• Support capability intake, pilot programs, production releases, and lifecycle management.

Skills

Microsoft 365 administration

Copilot/AI services

Power Platform

Enterprise integrations

ITIL-based service management

Identity/permissions troubleshooting

Tools

Azure Foundry

Job description

Estaff LLC is seeking a Systems Analyst/365 Support for a contract assignment on-site in Austin, TX. The role requires 5+ years of Microsoft 365 support, including Copilot/AI services, Power Platform, and enterprise integrations.

Responsibilities span administration, licensing, service health, governance, and escalation management. Local candidates in the Austin area preferred; on-site 4-5 days per week.