Systems Analyst/365 Support

Estaff LLC; Austin (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Estaff LLC is seeking a Systems Analyst/365 Support for a contract assignment on-site in Austin, TX. The role requires 5+ years of Microsoft 365 support, including Copilot/AI services, Power Platform, and enterprise integrations.

Responsibilities span administration, licensing, service health, governance, and escalation management. Local candidates in the Austin area preferred; on-site 4-5 days per week.

Qualifications

• 5+ years in a large enterprise environment supporting Microsoft 365
• Hands-on work with Copilot/AI services and Power Platform
• Experience with ITIL-based service management practices

Responsibilities

• Administer and support Microsoft 365 Copilot and related AI services.
• Manage licensing, configuration, service health, and feature enablement.
• Evaluate and implement new Copilot capabilities and releases.
• Maintain service documentation, standards, and operational procedures.
• Credit allocations and monitoring.
• Serve as the senior escalation point for complex Copilot incidents.
• Troubleshoot SharePoint, Teams, permissions, and data access issues.
• Manage Microsoft support escalations and root cause analysis.
• Participate in AI governance, capability reviews, and release readiness assessments.
• Support capability intake, pilot programs, production releases, and lifecycle management.

Skills

Microsoft 365 administration

Copilot/AI services

Power Platform

Enterprise integrations

ITIL-based service management

Identity/permissions troubleshooting

Tools

Azure Foundry

Job description

We are seeking a Systems Analyst/365 Support with strong Microsoft 365 experience for a contract assignment working on-site in Austin, Texas, 4-5 days per week, and must be local. Anyone outside Austin will be rejected.

Can work with C2Cs

Responsibilities include:

• Administer and support Microsoft 365 Copilot and related AI services.
• Manage licensing, configuration, service health, and feature enablement.
• Evaluate and implement new Copilot capabilities and releases.
• Maintain service documentation, standards, and operational procedures.
• Credit allocations and monitoring

Level 3 Technical Support

• Serve as the senior escalation point for complex Copilot incidents.
• Troubleshoot:
• SharePoint and Teams integrations
• Permissions and data access issues
• Agent functionality
• Connector and integration failures
• Credit controls and monitoring
• Manage Microsoft support escalations and root cause analysis.
• Advanced solutioning for Copilot agent use case enablement

AI Governance & Service Management

• Participate in AI governance, capability reviews, and release readiness assessments.
• Support capability intake, pilot programs, production releases, and lifecycle management.
• Identify operational risks, dependencies, and support requirements.

Identity & Integration Support

• Partner with IAM, Security, and Architecture teams on access controls and AI integrations.
• Support Microsoft Graph, SharePoint, PowerBi, Power Platform, and Copilot Studio connectivity.
• Validate connector configurations and enterprise integrations.

Service Analytics & Adoption

• Monitor service performance, adoption, and utilization metrics.
• Support executive reporting and AI value realization efforts.
• Develop and maintain operational dashboards and service health reporting

Requirements

Yrs Skills, and Qualifications

5 Years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support; 2 years should include hands-on work with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise integrations.

• Experience with ITIL-based service management practices.
• Experience troubleshooting identity, permissions, and cloud service integrations.

Preferred

• Copilot Studio or AI Agent experience
• ITIL certification
• Microsoft Copilot or AI-related certifications* Experience with Azure Foundry