Austin-Based Senior Microsoft 365 Copilot Administrator

Air InfoSec; Austin, Northern (TX, KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Air InfoSec, LLC seeks a Microsoft 365 Copilot Administrator to support TxDOT’s ITD - Infrastructure. This onsite role requires strong expertise in Copilot, licensing, and enterprise AI services across the organization.

The administrator serves as senior Level 3 escalation point for Copilot incidents, involving integration, permissions, and data access issues, while partnering with IAM, Security, and Architecture teams on access controls.

Qualifications

• 5 years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment.

Responsibilities

• Administer and support Microsoft 365 Copilot and related AI services, including licensing, configuration, service health, feature enablement, and credit allocation and monitoring.
• Evaluate and implement new Copilot capabilities and releases.
• Maintain service documentation, standards, and operational procedures.
• Serve as the senior Level 3 escalation point for complex Copilot incidents, troubleshooting Microsoft Graph grounding, SharePoint and Teams integrations, permissions and data access issues, agent functionality, connector and integration failures, and credit controls.
• Manage Microsoft support escalations and root cause analysis.
• Provide advanced solutioning for Copilot agent use case enablement.
• Participate in AI governance, capability reviews, and release readiness assessments, and support capability intake, pilot programs, production releases, and lifecycle management.

Skills

troubleshooting

Tools

Microsoft SharePoint

Job description

Air InfoSec, LLC seeks a Microsoft 365 Copilot Administrator to support TxDOT’s ITD - Infrastructure. This onsite role requires strong expertise in Copilot, licensing, and enterprise AI services across the organization.

The administrator serves as senior Level 3 escalation point for Copilot incidents, involving integration, permissions, and data access issues, while partnering with IAM, Security, and Architecture teams on access controls.