Field Service Engineer – Semiconductor Equipment

KLA-Belgium; Town of Malta (NY); On-site; USD 61,000 - 103,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) matching

Tuition reimbursement

Job summary

KLA is seeking a Field Service Engineer to service highly complex capital equipment at customer sites and trade shows in the USA. You will be the primary contact for customer service issues and ensure equipment performance aligns with production needs.

Responsibilities include diagnosing problems, performing preventive maintenance, and providing guidance to installation engineers and junior staff while maintaining strong customer relationships.

Qualifications

• Bachelor's Level Degree or equivalent and 0 years related work experience.
• Strong understanding of software and electronics, optics, mechanical, electro-mechanical and electro-optical systems.
• Excellent communication skills and ability to work under pressure.

Responsibilities

• Provide first level field service support and on-site diagnostics.
• Repair and update equipment at customer sites, including complex system issues.
• Coordinate actions with customers to minimize downtime and ensure satisfaction.

Skills

Troubleshooting

Electro-mechanical

Customer service

Education

Bachelor's Degree or equivalent

Tools

CRM systems

Job description

KLA is seeking a Field Service Engineer to service highly complex capital equipment at customer sites and trade shows in the USA. You will be the primary contact for customer service issues and ensure equipment performance aligns with production needs.

Responsibilities include diagnosing problems, performing preventive maintenance, and providing guidance to installation engineers and junior staff while maintaining strong customer relationships.