Field Service Engineer: Complex Capital Equipment

KLA; Boise (ID); On-site; USD 61,000 - 103,000; Full time

Job summary

KLA is seeking a Field Service Engineer to provide customer service and diagnostics for advanced capital equipment in Boise, ID. You will troubleshoot, repair, and maintain complex systems at customer sites, coordinating with installation and applications teams.

Successful candidates bring strong communication skills, the ability to work under pressure, and a background in electro-mechanical systems. On-site role with opportunities for training and career growth.

Qualifications

• Bachelor's degree or equivalent; 0 years experience; military experience considered.

Responsibilities

• Provide customer service support for advanced KLA products at customer sites and trade shows.
• 2 Maintain excellent relationships with customers, CSEs, applications engineers, technical support and sales teams.
• 3 Diagnose and troubleshoot equipment problems at customer sites to minimize downtime and maximize production.
• 4 Maintain Preventive Maintenance schedules on KLA tools at customer sites and execute PMs.
• 5 Repair and update equipment at customer sites including system-level problems.
• 6 Prepare Field Service Reports and quotes; document recurring problems.
• 7 Cross-train other field service engineers and support on escalations.
• 8 Provide first-level Applications support and guidance to Installation Engineers.

Skills

Troubleshooting

Electro-mechanical systems

Software & electronics understanding

Customer communication

Work under pressure

Education

Bachelor's Degree or equivalent

Tools

Windows/Unix/Novell networking

Job description

KLA is seeking a Field Service Engineer to provide customer service and diagnostics for advanced capital equipment in Boise, ID. You will troubleshoot, repair, and maintain complex systems at customer sites, coordinating with installation and applications teams.

Successful candidates bring strong communication skills, the ability to work under pressure, and a background in electro-mechanical systems. On-site role with opportunities for training and career growth.