Semiconductor Field Service Engineer – On-Site Support

Tokyo Electron Limited; Phoenix (AZ); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Tokyo Electron Limited in Phoenix, AZ is seeking a Field Service/Start-Up Engineer II to provide on-site technical support, install, repair, and maintain equipment for customers.

You will document service activities, train customers, collaborate with Engineering and QA, and travel to customer sites, often on short notice, while upholding safety and quality.

The role emphasizes CSR principles and continuous learning to stay current with industry trends.

Qualifications

• High School Diploma or equivalent.
• 1 year of relevant industry experience.
• Valid driver's license and clean driving record.

Responsibilities

• Provide technical support to customers via on-site visits and timely issue resolution.
• Perform equipment installations, repairs, and preventive maintenance as per company guidelines and customer requirements.
• Accurately document service activities, including service reports and customer communications.
• Collaborate with the Service Manager and team to identify improvements and best practices.
• Train customers on safe and effective use of equipment and basic troubleshooting procedures.
• Maintain a safety-focused and quality-driven work environment.
• Travel frequently to customer sites, often on short notice.

Skills

Troubleshooting

Mechanical repair

Electrical repair

Customer communication

Documentation

Diagnostics tools

Adaptability

Travel readiness

Education

High school diploma

Tools

Diagnostic tools

Testing equipment

Software applications

Job description

Tokyo Electron Limited in Phoenix, AZ is seeking a Field Service/Start-Up Engineer II to provide on-site technical support, install, repair, and maintain equipment for customers.

You will document service activities, train customers, collaborate with Engineering and QA, and travel to customer sites, often on short notice, while upholding safety and quality.

The role emphasizes CSR principles and continuous learning to stay current with industry trends.