Field Service & Start-Up Engineer — 50% Travel

TOKYO ELECTRON AMERICA, INC.; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Education reimbursement

Job summary

TOKYO ELECTRON AMERICA, INC. in Phoenix is seeking a Field Service/Start-Up Engineer II to provide on-site technical support, installations, repairs and preventive maintenance for prober equipment.

This contract role requires strong hands-on skills, excellent communication, and the ability to travel up to 50% to customer sites. You will document service activities, train customers on safe operation, collaborate with Engineering/QA, and contribute to process improvements while maintaining safety

Qualifications

• High School Diploma or equivalent.
• 1 year of relevant industry experience.
• Valid driver's license and clean driving record.

Responsibilities

• Provide technical support to customers via on-site visits, ensuring timely resolution of technical issues.
• Perform equipment installations, repairs, and maintenance as per company guidelines and customer requirements.
• Carry out equipment inspections and preventive maintenance activities.
• Accurately document all service activities, including service reports, equipment repair records, and customer communications.
• Collaborate with the Service Manager and other team members to identify and implement process improvements and best practices.
• Train customers on the safe and effective use of equipment and provide guidance on basic troubleshooting procedures.
• Troubleshoot simple technical issues by collaborating with cross-functional teams, such as Engineering and Quality Assurance.
• Actively foster a culture that emphasizes safety and quality.
• Take proactive measures to identify and address potential risks, while also integrating corporate social responsibility (CSR) principles into daily operations and decision-making processes.
• Maintain a professional and customer-focused approach at all times, ensuring customer satisfaction and maintaining positive relationships.
• Keep updated with the latest industry trends, product enhancements, and service techniques through continuous learning and training.

Skills

Troubleshooting

Communication

Documentation

Diagnostics tools

Adaptability

Explain concepts

Safety awareness

Team collaboration

Customer focus

Education

High School Diploma

Tools

Testing equipment

Diagnostic software

Job description

TOKYO ELECTRON AMERICA, INC. in Phoenix is seeking a Field Service/Start-Up Engineer II to provide on-site technical support, installations, repairs and preventive maintenance for prober equipment.

This contract role requires strong hands-on skills, excellent communication, and the ability to travel up to 50% to customer sites. You will document service activities, train customers on safe operation, collaborate with Engineering/QA, and contribute to process improvements while maintaining safety