Field Service Engineer II — On-Site Tech & Training

Tokyo Electron Limited; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Tokyo Electron Limited in the United States is seeking a Field Service/Start-Up Engineer II to provide on-site technical support, install, repair, and maintain equipment for customers under moderate supervision. You will document service activities and prepare reports while ensuring safety and quality.

The role requires travel to customer sites, collaboration with Engineering and Quality Assurance, and ongoing training on the latest product enhancements.

Qualifications

• High School Diploma or equivalent.
• 1 year of relevant industry experience.
• Valid driver’s license and clean driving record.

Responsibilities

• Provide technical support to customers via on-site visits, ensuring timely resolution of technical issues.
• Perform equipment installations, repairs, and maintenance as per company guidelines and customer requirements.
• Carry out equipment inspections and preventive maintenance activities.
• Accurately document all service activities, including service reports, equipment repair records, and customer communications.
• Collaborate with the Service Manager and other team members to identify and implement process improvements and best practices.
• Train customers on the safe and effective use of equipment and provide guidance on basic troubleshooting procedures.
• Troubleshoot simple technical issues by collaborating with cross-functional teams, such as Engineering and Quality Assurance.
• Maintain a professional and customer-focused approach at all times, ensuring customer satisfaction and maintaining positive relationships.
• Keep updated with the latest industry trends, product enhancements, and service techniques through continuous learning and training.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer communication

Documentation & reporting

Cross-functional collaboration

Education

High School Diploma or equivalent

Tools

Diagnostic tools

Testing equipment

Software applications

Job description

Tokyo Electron Limited in the United States is seeking a Field Service/Start-Up Engineer II to provide on-site technical support, install, repair, and maintain equipment for customers under moderate supervision. You will document service activities and prepare reports while ensuring safety and quality.

The role requires travel to customer sites, collaboration with Engineering and Quality Assurance, and ongoing training on the latest product enhancements.