Semiconductor Fab IT Support Engineer

Tata Consultancy Services Limited; Beaverton (OR); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

Parental leaves

Job summary

Tata Consultancy Services Limited is seeking an IT Support Engineer in Beaverton, OR, to provide onsite desktop, mobile, and printer support in a semiconductor manufacturing setting. You will troubleshoot hardware, software, OS, and network issues, manage imaging and patching, and handle AD permissions and security groups, using ITSM tools to streamline requests.

The role demands strong communication, documentation, and adherence to ITIL/service desk practices, with a focus on

Qualifications

• 3+ years IT support experience in semiconductor manufacturing, Fab, plant, or industrial environments.
• Strong experience supporting Windows desktops and laptops, mobile devices, printers, and Microsoft Office applications.
• Knowledge of Active Directory, LAN/Wi-Fi/TCP-IP/VPN troubleshooting, endpoint security, patch management, device imaging, and software deployment.

Responsibilities

• Provide onsite support for desktops, laptops, mobile devices, printers, and endpoint technologies.
• Troubleshoot hardware, software, OS, and network connectivity issues.
• Support Windows OS and Microsoft Office applications.
• Perform device imaging, software installation, configuration, upgrades, and patch management.
• Manage user accounts, AD access, permissions, and security groups.
• Utilize ITSM tools (ServiceNow, Remedy, Jira) to manage incidents and requests.
• Maintain IT asset inventory and hardware lifecycle records.
• Follow IT security, compliance, and software licensing policies.
• Create technical documentation and provide end-user support.
• Support production-critical systems in a semiconductor manufacturing environment.

Skills

Windows Desktops & Laptops

Mobile devices

Printers

Microsoft Office

Active Directory

LAN/Wi-Fi/TCP-IP/VPN

Endpoint security

Patch management

Imaging & software deployment

ITSM tools: ServiceNow/Remedy/Jira

Communication & documentation

ITIL/service desk best practices

Tools

ServiceNow

Remedy

Jira Service Management

Job description

Tata Consultancy Services Limited is seeking an IT Support Engineer in Beaverton, OR, to provide onsite desktop, mobile, and printer support in a semiconductor manufacturing setting. You will troubleshoot hardware, software, OS, and network issues, manage imaging and patching, and handle AD permissions and security groups, using ITSM tools to streamline requests.

The role demands strong communication, documentation, and adherence to ITIL/service desk practices, with a focus on