Fab IT Technician: Endpoint & Production Systems

Tata Consultancy Services Limited; Beaverton (OR); Presencial; USD 100.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary Annual Incentive

Comprehensive Medical Coverage

Dental & Vision Coverage

Disability Planning & Insurance

Pet Insurance Plans

Maternal & Parental Leaves

Auto & Home Insurance

Identity Theft Protection

Commuter Benefits & Certification &amp

Training Reimbursement

Vacation

Time Off

Sick Leave & Holidays

Legal & Financial Assistance

401K Plan

Performance Bonus

College Fund

Student Loan Refinancing

Descripción de la vacante

Tata Consultancy Services Limited in Beaverton, OR is seeking an IT Support Engineer to provide on-site desktop, mobile, and printer support in a semiconductor manufacturing setting. You will troubleshoot hardware, OS, and network issues while managing Active Directory and software deployments to ensure smooth operations.

The role emphasizes ITIL-aligned service delivery, incident management with ITSM tools, and strong user documentation.

Formación

• 3+ years of IT support experience in semiconductor manufacturing, Fab, plant, or industrial environments.
• Strong experience supporting Windows desktops and laptops, mobile devices, printers, and Office applications.
• Knowledge of Active Directory, LAN/Wi-Fi/TCP-IP/VPN troubleshooting, endpoint security, patch management, device imaging and software deployment.
• Familiarity with ITSM/Ticketing tools (ServiceNow, Remedy, Jira) and ITIL/service desk practices.

Responsabilidades

• Provide onsite support for desktops, laptops, mobile devices, printers, and endpoint technologies.
• Troubleshoot hardware, software, OS, and network connectivity issues.
• Support Windows OS and Microsoft Office applications.
• Perform device imaging, software installation, configuration, upgrades, and patch management.
• Manage user accounts, Active Directory access, permissions, and security groups.
• Utilize ITSM tools such as ServiceNow, Remedy, or Jira Service Management to manage incidents and requests.
• Maintain IT asset inventory and hardware lifecycle records.
• Follow IT security, compliance, and software licensing policies.
• Create technical documentation and provide end-user support.
• Support production-critical systems in a fast-paced semiconductor manufacturing environment

Conocimientos

Windows OS

Mobile devices

Printers

Microsoft Office

Active Directory

LAN/Wi-Fi

VPN Troubleshooting

Endpoint security

Patch management

Imaging & deployment

ITSM tools

ServiceNow

Remedy

Jira

ITIL practices

Communication skills

Herramientas

ITSM tools

Descripción del empleo

Tata Consultancy Services Limited in Beaverton, OR is seeking an IT Support Engineer to provide on-site desktop, mobile, and printer support in a semiconductor manufacturing setting. You will troubleshoot hardware, OS, and network issues while managing Active Directory and software deployments to ensure smooth operations.

The role emphasizes ITIL-aligned service delivery, incident management with ITSM tools, and strong user documentation.