Self-Storage Site Manager: Customer & Ops Lead

Mini Mall Storage; Nacogdoches (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Bonus program

Health insurance

Dental insurance

Vision insurance

401(k) matching

Employee discounts

Career growth

Safety culture

Training program

Job summary

Mini Mall Storage is seeking a Site Manager (Self Storage) to blend customer service, sales, and property operations while ensuring a safe, clean, and welcoming facility.

Join a fast-growing company redefining self-storage across North America. We offer a daytime schedule with competitive hourly pay, comprehensive benefits, a 401(k) matching program, and opportunities for career growth in a safety‑mfirst, team‑oriented culture.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Experience managing the day-to-day activities of a team.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Deliver exceptional customer service by resolving tenant inquiries and issues promptly and professionally.
• Manage daily property operations, including leasing, rent collection, tenant records, unit inventory, pricing, and payment processing.
• Maintain facility cleanliness, coordinate repairs, and ensure site safety, security, and regulatory compliance.
• Develop local marketing initiatives to attract new tenants and maximize occupancy.
• Partner with the Regional Operations Manager on budgeting, expense tracking, and financial reporting.
• Support hiring, scheduling, UKG timekeeping, overtime management, and employee training and development, including serving as a trainer for property staff.
• Perform additional duties as assigned.

Skills

Customer service

Sales

Team management

Communication

Organizational skills

Education

High school diploma

Tools

UKG Timekeeping

Microsoft Office

Job description

Mini Mall Storage is seeking a Site Manager (Self Storage) to blend customer service, sales, and property operations while ensuring a safe, clean, and welcoming facility.

Join a fast-growing company redefining self-storage across North America. We offer a daytime schedule with competitive hourly pay, comprehensive benefits, a 401(k) matching program, and opportunities for career growth in a safety‑mfirst, team‑oriented culture.