Self-Storage Operations Manager | Growth & Guest Experience

Prime-Storage-Group-; Eliot (ME); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health, dental, life, vision insurance

401(k) with company matching

Paid time off and holidays

Career advancement opportunities

Job summary

Prime Group Holdings, LLC in the United States is seeking a General Manager for our self-storage facilities. You will oversee daily operations, rent units, manage staff, and drive occupancy while delivering top-notch customer service.

Responsibilities include supervising collections, deposits, showing units, upselling merchandise and insurance, coordinating moving trucks, and maintaining curb appeal and security across locations. Strong communication and hands-on maintenance skills are essential.

Qualifications

• 2-4 years of relevant work experience in a fast-paced, customer-facing environment or a bachelor’s degree.
• Strong interpersonal and communication skills, in person and over the phone.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver excellent customer interactions in-person and over the phone to meet tenants' needs.
• Generate sales and maintain high occupancy through advertising and customer relations.
• Manage daily operations including collections, deposits, and customer calls.
• Show and rent units by understanding tenant needs and offering storage solutions.
• Sell merchandise, upsell insurance, schedule moving trucks, and cross-sell facilities.
• Assist with auction preparations and tenant communications with compassion.
• Maintain curb appeal, ensure safety and security, and perform minor maintenance.
• Other duties as assigned.

Skills

Customer-facing

Sales skills

P&L management

Teamwork

Technical proficiency

POS systems

MS Outlook

Maintenance tasks

Driver's license

Education

High School diploma or GED

Tools

POS systems

MS Outlook

Job description

Prime Group Holdings, LLC in the United States is seeking a General Manager for our self-storage facilities. You will oversee daily operations, rent units, manage staff, and drive occupancy while delivering top-notch customer service.

Responsibilities include supervising collections, deposits, showing units, upselling merchandise and insurance, coordinating moving trucks, and maintaining curb appeal and security across locations. Strong communication and hands-on maintenance skills are essential.