Self-Storage General Manager - Operations & Sales

Prime Storage; Eastpointe (MI); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

401(k) matching

Paid time off

Paid holidays

Career advancement opportunities

Job summary

Prime Group Holdings, LLC is seeking a General Manager for Prime Storage Group to oversee daily operations of our self-storage facilities. You will drive customer interactions, rental sales, collections, and maintenance to ensure great service and high occupancy.

This role requires 2–4 years of customer-facing experience, a high school diploma, and the ability to lift 50 lbs. You will manage staff, coordinate merchandising, and upsell ancillary services while upholding safety and security

Qualifications

• 2 - 4 years of relevant work experience in a fast-paced, customer-facing environment, with direct involvement in profit-and-loss management.
• High School diploma or GED required
• Excellent interpersonal and communication skills, both in person and over the phone
• Must be technically savvy with the ability to learn new applications and Point of Sale systems
• Proficiency in Microsoft products such as Outlook is required
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties.
• Must be able to lift 50lbs
• Possession of a valid driver's license, insurance, and reliable transportation
• Availability for travel and flexibility to work at various locations
• A healthy work/life balance; most of our facilities are closed by 600 pm and closed on Sundays
• Competitive pay and bonus opportunities
• Health, dental, life, vision, short-term disability and long-term disability insurance
• A 401(k) program with a company “matching” policy
• Paid time off and paid holidays
• Career advancement opportunities

Responsibilities

• Deliver excellent customer interactions both in-person and over the phone to meet tenants' needs
• Use creativity to generate sales and maintain high occupancy levels through effective advertising and customer relations
• Manage daily operations, including collections, deposits, and customer calls
• Show and rent units by understanding tenant needs and offering the best storage solutions
• Actively sell merchandise, upsell insurance, schedule moving trucks, and cross-sell other facilities
• Assist with auction preparations, handling tenant communications with compassion
• Maintain the facility’s “curb appeal” by ensuring it is clean, safe, and secure, and performing minor maintenance
• Other duties as assigned

Skills

Customer service

Sales

Operations management

Profit & loss

Team leadership

POS systems

Microsoft Outlook

Maintenance basics

Driver's license

Education

High School diploma or GED

Tools

Point of Sale systems

Microsoft Outlook

Job description

Prime Group Holdings, LLC is seeking a General Manager for Prime Storage Group to oversee daily operations of our self-storage facilities. You will drive customer interactions, rental sales, collections, and maintenance to ensure great service and high occupancy.

This role requires 2–4 years of customer-facing experience, a high school diploma, and the ability to lift 50 lbs. You will manage staff, coordinate merchandising, and upsell ancillary services while upholding safety and security