Self-Storage Customer Success & Sales Associate

Mini Mall Storage Properties; West Memphis (AR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Bonus program

Daytime schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) matching

EAP

Employee discounts

Career growth

Safety culture

Job summary

Mini Mall Storage Properties is seeking a Customer Service Representative (Self Storage) to blend customer service, sales, and property operations. You will help customers find the right storage solutions while keeping the facility safe, clean, and welcoming.

The role offers a full‑time daytime schedule with no late nights, early mornings, or Sundays, plus competitive pay and a comprehensive benefits package including health, dental, vision, life insurance, and 401(k) matching.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• Background check required.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials weighing up to 50 lbs on an occasional basis.

Skills

Customer service

Sales

Property management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mini Mall Storage Properties is seeking a Customer Service Representative (Self Storage) to blend customer service, sales, and property operations. You will help customers find the right storage solutions while keeping the facility safe, clean, and welcoming.

The role offers a full‑time daytime schedule with no late nights, early mornings, or Sundays, plus competitive pay and a comprehensive benefits package including health, dental, vision, life insurance, and 401(k) matching.